Head of Product & Customer Experience

About the Company: Pioneering platform for genomic data & DNA sequencing IndustryBiotechnologyTypePrivately Held Founded2014Employees11-50 Specialtiesgenome storagesecure data storagedna appsdna app storedna testinggenome sequencingwhole genome sequencinggenome analysispersonalized wellnesspersonalized healthpharmacogenomicshealth techdigital healthpersonalizationdna reportsgenetic testinggenetic reportssequencingdna analysisdna dataand bioinformaticsbioinformaticsagentic aigenerative aiai-native genomicsand wgs

About the Role: The Company is seeking a Head of Product & Customer Experience to lead a transformative role at the intersection of genomics, AI, and consumer health. The successful candidate will be responsible for owning the product strategy, experience design, and roadmap execution, with a focus on creating new categories that have a significant impact on customer engagement, retention, and revenue. This role involves leading a world-class product organization, establishing the company as a global leader in AI-powered genomic experiences, and ensuring that the customer journey from onboarding to lifelong engagement is both meaningful and valuable. The Head of Product & Customer Experience will also be a key member of the leadership team, directly influencing the future of personalized health. Applicants for the Head of Product & Customer Experience position at the company should have a minimum of 10 years' experience in leading product in high-growth consumer environments, with a proven track record in product strategy and roadmap execution. Deep expertise in consumer subscription products, lifecycle engagement, and customer lifetime value is essential. The role requires a hands-on leader who is equally adept at setting vision, developing talent, and executing, and who is fluent in analytics and experimentation. The ideal candidate will have a proven ability to build AI-enabled or data-driven products, simplify complex systems, and drive alignment across cross-functional teams. The focus is on creating technology that helps people understand and use their genetic information to make informed decisions about their health, and the role is pivotal in redefining how individuals interact with their DNA for the future. Hiring Manager TitleCEOFunctionsProduct Management