Information Technology Operations Engineer
signature it worldIssaquah, WA
Information Technology Operations Engineer
L6
signature it worldIssaquah, WAtoday
Occupations
Network and Computer Systems AdministratorsComputer Systems Engineers/ArchitectsComputer Systems AnalystsIndustries
Computer Systems Design ServicesOther Computer Related ServicesComputer Facilities Management ServicesRole:
IT Operations EngineerAny additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Location:
Issaquah, WA(Hybrid)
W2 ContractResponsibilities:
- Act as the onsite senior escalation point for infrastructure and application incidents.
- Lead technical triage on P1/P2 bridges and coordinate with client platform and application teams.
- Manage cross-tower handoffs between ITOC, NOC and SOC.
- Drive problem management, RCA and recurring-issue elimination.
- Work with client teams on alert tuning, monitoring coverage and runbook improvements.
- Act as the onsite link between the client and the offshore ITOC team.
Required skills:
- Strong Windows/Linux, virtualization and cloud experience (GCP preferred; Azure/AWS acceptable).
- Hands-on with Dynatrace, OpenText OBM, ServiceNow and PagerDuty.
- Strong incident, problem and change management.
- Excellent client-facing communication. xsgimln
Preferred certifications: ITIL v4 Foundation, Dynatrace Associate/Professional, GCP Associate Cloud Engineer.
Apply now
Level
LeadL6
Location
Issaquah, WA
Occupation
Network and Computer Systems Administrators
Industry
Computer Systems Design Services
Posted
today
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