Remote Confirmations Assistant

Pay: $15.00 - $18.00 per hourJob description:Location: Remote or On-Site (If remote, MUST reside in: AL, MS, GA, FL, SC, NC, MN, MI, MO, IL, VA, TN)Pay: $15-18/hr + Quarterly Bonus PotentialReports To: Call Center ManagerAbout the RoleWe're looking for an Appointment Confirmation Specialist to join our call center team. In this role, you'll be responsible for confirming scheduled appointments with homeowners, keeping our calendars accurate, and helping ensure our sales team arrives at appointments that homeowners have confirmed and intend to keep. This is a great fit for someone who's organized, comfortable on the phone, and likes a role with clear daily goals.What You'll DoMake outbound calls and handle some inbound calls to confirm upcoming inspection/estimate appointmentsGather additional project details from the homeowner ahead of the appointmentBuild rapport with homeowners and reinforce the value of keeping their scheduled appointmentAddress homeowner questions or concerns and work to retain qualified appointments when appropriateReschedule or follow up with customers who need to move their appointmentEmail homeowners as neededConduct basic property/deed research and other administrative tasks as neededLog all activity accurately in our CRMFlag no-shows, cancellations, or at-risk appointments to the teamHit daily/weekly confirmation targetsCommunicate professionally and represent our brand well on every callWhat We're Looking ForA very outgoing, energetic personality that comes through clearly over the phoneStrong objection-handling skills and the ability to address homeowner concerns while maintaining scheduled appointmentsStrong phone and written communication skillsComfortable making a high volume of outbound calls while maintaining a positive and professional customer experienceDetail-oriented and self-starter, able to work independently in a remote settingReliable and self-motivatedBasic computer skills; able to learn CRM/phone systems quicklyExperience with AccuLynx, Talkdesk, and Microsoft Teams a plusPrior call center, customer service, or scheduling experience a plusHome services/roofing industry experience a plus (not required)Schedule & PayRemote or On-SitePart-time and full-time positions available$15-$18/hrQuarterly bonus potential based on performance/confirmation metricsRequirementsFor Remote Employees: Reliable internet connection and a quiet workspace without distractionsBenefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceWork from homeWork Location: RemoteSalary Description$15-$18/hr