Salesforce Administrator

Key Responsibilities: Administer and support Salesforce Sales Cloud and Service Cloud environments. Manage users, roles, profiles, permission sets, sharing rules, and territory management. Configure Lightning Flows, page layouts, record types, custom objects, reports, and dashboards. Develop and enhance Apex classes, triggers, and batch processes. Troubleshoot Salesforce integrations, including REST APIs, Platform Events, Streaming APIs, and ETL processes. Support incident, problem, and change management activities through ServiceNow. Perform data migrations, data cleanup, and data quality initiatives. Manage deployments using Copado and GitHub. Create technical documentation and partner with business teams to deliver scalable Salesforce solutions.

Required Qualifications: 5+ years of Salesforce Administration/Development experience. Hands-on expertise with Sales Cloud, Service Cloud, Lightning Flows, reporting, security, and platform configuration. Experience with OmniStudio and Omni Scripts. Strong knowledge of Salesforce integrations, ETL processes, and API troubleshooting. Experience with Apex, Batch Classes, and Lightning Web Components (LWC).Experience with ServiceNow and ITSM processes. Agile experience with Azure DevOps, Confluence, or similar tools. Excellent communication and problem-solving skills.

Preferred Qualifications: Salesforce Administrator, Platform Developer I, or Platform App Builder certification. Experience with Salesforce CPQ and Financial Services Cloud. Familiarity with Marketo, Seismic, Qualtrics, or similar third-party platforms. Experience with test automation, defect management, and release management tools.