Senior Network Operations Engineer – E911 / Public Safety

Required Skills: 3+ years of relevant network/telecommunications experience Experience supporting network operations or technical service management Experience troubleshooting TDM and/or SIP/IP-based voice networks Strong network troubleshooting and analytical skills Experience managing technical incidents and customer escalations Ability to document and track service issues through resolution Strong customer-facing communication skills Ability to work in a fast-paced, NOC-style environment Ability to participate in a rotating after-hours/on-call schedule Flexibility to support occasional weekends and holidays when required Associate's degree or equivalent relevant experience

Desired Skills: Direct 911 / E911 / NG911 network experience Understanding of 911 architecture and PSAP environments Strong knowledge of TDM, SIP, IP and wireless technologies 911 network and/or CPE experience 911 switching and translations experience Public Safety or Emergency Services experience Managed WAN network architecture experience Project/Program Management experience Telecommunications degree Experience working directly with Public Safety customers Tech Breakdown 30% – E911/NG911 Network Operations & Troubleshooting 25% – TDM / SIP / IP Voice Networks 20% – Incident Management & Customer Escalations 15% – Public Safety Customer Service / Coordination 10% – Network Reliability, Documentation & Planned Work

Daily Responsibilities: Monitor, analyze and resolve issues affecting 911 service delivery Support TDM and SIP-based networks used for 911 services Coordinate planned network work with authorized Public Safety personnel Serve as a technical point of contact for NYC Public Safety customers Manage and communicate customer escalations through resolution Document and track service issues internally and externally Support network evolution projects related to E911/NG911 Review disaster recovery plans and network reliability with customers Provide regular technical and service updates Participate in customer service meetings Perform annual attestation of customer 911 circuits Work with internal engineering teams, vendors and external organizations to maintain service quality What you didn’t know about us: Competitive salary Health, Dental and

Vision Benefits: Long-Term growth potential 401kWith this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry! We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!