Operations Manager – Aftermarket Service and Repair

Operations Manager – Aftermarket Service and RepairESSENTIAL JOB RESPONSIBILITIES:· Full leadership responsibility for the Denver aftermarket pump service and repair facility that handles custom repairs· Actively manage all personnel, including exempt and non-exempt, mechanics, machinists, engineers, and office staff· Ensure the annual business plan, including expense management, utilization, and productivity, is met or exceeded· Actively partner with leadership in a matrix environment, thereby having a strong influence on the operations and strategy of the team in collaboration with Sales, developing strong working relationships· Effectively interact with the shop and communicate with all employees on a daily basis· Attract, identify, develop and retain organization/department talent in an ongoing effort to support the growth philosophy. This includes employee performance management, succession planning, and individual mentoring and development· Develop and implement process improvements, which continuously improve on-time delivery, reduce operating and product costs, and reduce product lead times· Collaborate effectively with the sales force on quotations· Interface with customers, suppliers and internal teams to deliver a superior customer experience. This includes a willingness to participate in sales calls· Ensure quality goals are met for our products/services· Implement and manage safety policies and guidelines for employees and the facility· Responsible for meeting compliance with company policies and procedures· Ensure equipment is maintained.