Customer Service Representative

Position Overview: We are looking for a friendly and professional customer service representative who excels at building relationships and thrives in a fast-paced environment. The ideal candidate will bring B2B sales experience, strong communication skills, and a calm, solution-focused approach under pressure. A Successful FASTSIGNS Customer Service Representative Will: Serve as the first point of contact for inbound calls, emails, and online inquiries Prepare estimates, create proposals, and manage the sales process from inquiry to order fulfillment Collaborate with the production and installation teams to ensure client needs are met Contribute to daily team meetings and sales strategy sessions Build and maintain long-term relationships with B2B clients Make outbound calls and follow up with business clients to generate opportunities and close sales Ideal Qualifications for FASTSIGNS Customer Service Representative: 2+ years of experience in customer facing roles Friendly, approachable personality with a professional demeanor Strong communication skills via phone and email Ability to stay composed and effective under pressure Organized and detail-oriented, with the ability to manage multiple priorities Comfortable with CRM systems, Microsoft Office, and email platforms High school diploma or equivalent Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $18.00 - $25.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.