Regional Managing Director, Client Service

As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized—integrated, intentional, and aligned with each client’s vision of success. We are creating a 100+ year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron’s among the nation’s top RIA firms, and as one of the industry’s best places to work, * Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived. Cresset is seeking a Regional Managing Director, Private Wealth Client Services with experience managing the administrative and operational needs of Advisor and Client Associate teams. The candidate will serve as a primary point of contact within a region to manage and support client service associates in delivering exceptional service to ultra-high-net-worth clients. Advisor Partnership & Business Support Cultivate trusted partnerships with advisors to gain a deep understanding of team objectives, operational needs, and growth strategies. Provide consultative guidance on team structure, talent development, capacity planning, and headcount growth. Advise on client segmentation strategies and service models to enhance scalability, efficiency, and client outcomes. Serve as a senior escalation point for complex client matters, partnering across internal and external stakeholders to deliver effective and timely resolutions. Build and maintain a strong partnership with Regional Managing Director (RMD) counterparts to proactively identify advisor and client needs and implement solutions that drive business success and an exceptional client experience. Client Associate Leadership & Team Management Lead and oversee client service operations across the region, ensuring consistent delivery of high-quality service and proactively addressing service gaps and improvement opportunities. Develop, mentor, and inspire a high-performing team through coaching, goal setting, performance management, and professional development initiatives. Oversee talent management activities, including hiring, workforce planning, performance evaluations, promotions, compensation recommendations, and employee transitions. Analyze client service metrics and operational data to assess staffing needs, improve workflows, and enhance team productivity and effectiveness. Foster a collaborative, inclusive culture that reflects and advances Cresset’s values, mission, and brand. Champion transformative change initiatives that establish scalable, standardized processes and best practices across the client service organization. Monitor and evaluate key performance indicators (KPIs), including fee rate assignments, margin utilization, and account administration metrics within Addepar. Identify opportunities for improvement and drive accountability to service, process, and performance standards. Design and implement service standards, operating procedures, and best practices that promote consistency, efficiency, and exceptional client service. Ensure adherence to regulatory requirements, internal controls, and firm policies by proactively identifying, mitigating, and managing operational and client-related risks. Bachelor’s degree in Business, Finance, or a related field, or equivalent combination of education and industry experience. ~10+ years of experience within financial services, supporting ultra-high-net-worth advisors and clients. ~5+ years of leadership experience, managing and developing high-performing, client centric teams. ~ Demonstrated experience in business management, risk oversight, and operational controls within a wealth management environment. ~ Deep understanding of client onboarding, account maintenance, and client service operations. ~ Willingness to travel approximately 10–20% annually. ~ Familiarity with Fidelity, Pershing, and/or Schwab custodian platforms preferred. ~ Ability to quickly gain proficiency in Salesforce, Addepar, Power BI, and other business systems. ~ As a service business, our people are our assets. Cresset offers a competitive compensation package including an annual incentive and a benefits package to all full-time employees including medical, dental, vision, life insurance, 401(k) retirement plan, health savings accounts, short and long-term disability insurance, voluntary critical and accident insurance, and pre-tax parking and transportation programs. It is the policy of Cresset to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Cresset’s policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities. *Cresset refers to Cresset Capital Management, and all its respective subsidiaries and affiliates. Cresset Asset Management, LLC, also conducts advisory business under the names of Cresset Sports & Entertainment, CH Investment Partners, and Cresset Capital. Cresset provides investment advisory, family office, and other services to individuals, families, and institutional clients. Cresset also provides investment advisory services to investment vehicles investing in private equity, real estate, and other investment opportunities. Cresset Asset Management, LLC is an SEC registered investment advisor. SEC registration does not imply any specific level of skill or training.