Deputy Director of Operations

THE OPPORTUNITY: Kumon of Crofton has been serving families in the Crofton, Maryland area for over 15 years. We are a thriving Kumon franchise center specializing in math and reading programs for students of all ages — from early learners to advanced high schoolers. We are looking for a Deputy Director of Operations to lead the day-to-day excellence of our center. This is not a typical education job. It is a hands-on operational leadership role with a deliberate growth path built in — for the right person, this position is a masterclass in running an education business. Our center director has 15 years of experience building and running a successful Kumon franchise. She is intentionally building a team that can operate with excellence without her daily presence — and she is committed to mentoring the right person toward that capability. WHAT YOU WILL OWNCenter Operations Oversee all daily center operations from open to close Ensure every student session runs smoothly and quietly Maintain center cleanliness, organization, and professionalism Complete open and close checklists daily without exception Student Progress Track student advancement and ASHR progress monthly Identify students who are stagnant or declining and act Ensure 100% of work is graded and entered nightly Recognize student achievements and keep families informed Family Relationships Build trust with every family through consistent communication Onboard new families with a seamless, welcoming experience Resolve parent concerns before they escalate Conduct 30-day check-ins with all new families Team & Enrollment Lead, coach, and hold staff accountable to clear standards Follow up on every prospective family within 48 hours Drive net enrollment growth of 5+ subjects per month Submit monthly reports and manage aged accountsWHO WE ARE LOOKING FORThe right person for this role has a specific combination of drive, character, and ambition. If this sounds like you, we want to hear from you. You Are A Strong Fit If You…Want to eventually own or run an education center Take ownership seriously — you finish what you start Are energized by children and believe in their potential Lead with warmth and hold people accountable without drama Are organized, systems-oriented, and detail-driven Communicate proactively — you don’t wait to be asked Are comfortable with data and use it to make decisions Want a mentor, not just a manager This Is Probably Not For You If…You’re looking for a low-key part-time job with minimal responsibility You prefer to be told exactly what to do every day You struggle with accountability conversations Consistency and follow-through aren’t your strengths You’re not genuinely interested in education or child development You need a traditional 9–5 Monday–Friday scheduleQUALIFICATIONSRequired Bachelor’s degree or equivalent experience in education, business, or a related field 2+ years of experience in an operations, management, or leadership role Strong written and verbal communication skills Comfortable with technology — student management systems, Google Workspace, scheduling tools Demonstrated ability to lead and hold a team accountable Reliable, punctual, and professional in all interactions Preferred (not required)Experience in education, tutoring, or child development Familiarity with Kumon or other supplemental education programs Experience in a franchise or small business environment Background in customer service or family-facing roles Interest in entrepreneurship or business ownershipWHAT WE OFFERCompensation$22–$26 per hour based on experience 26 hours per week (Mon–Thu, 1:00-8:00 PM)Paid bi-weekly Performance-based increases tied to scorecard Growth Direct mentorship from a 15-year Kumon franchise owner Full visibility into center operations and financials Training in enrollment, retention, and team management Path toward owning or operating your own center Environment Mission-driven center with 15 years of community trust Clear systems, documented expectations, no guesswork Small, focused team with real ownership and autonomy Afternoons and evenings schedule — mornings freeHOW TO APPLYTo apply, send the following to: Your resumeA short paragraph (3–5 sentences) answering this question: Why do you want to run an education center, and what experience has prepared you for that? Subject line: Deputy Director Application — [Your Name]Applications without the short paragraph will not be reviewed. We want to know you—not just your work history.