Library Assistant II - Youth Services

About the Role: As a Library Assistant II, you'll support our Youth Services team by performing a variety of routine tasks and providing exceptional customer service, including guiding patrons and helping interpret library policies Schedule: Monday 4:00 pm-8:00 pm; Tuesday 4:00 pm-8:00 pm; Wednesday 9:00 am-1:00 pm; Thursday 2:00 pm-6:00 pm; Friday 2:00 pm-6:00 pm; every third Saturday 9:30 am-6:00 pm and Sunday 1:00 pm-5:00 pm. The following duties are normal for this position. These are not to be construed as exclusive and all-inclusive; other duties may be required and assigned.

Essential Duties and Responsibilities: Provides assistance to customers of all ages to meet information and recreational needs. Plans, prepares and presents library programs for ages 0-17.Assists in preparing publicity materials and library displays. Plans & presents storytimes. Keeps the children's collection neat and organized, and makes sure books and toys are put away. Answers directional questions in the library. Contacts users via telephone or email as needed. Assists with the development of library databases and provides data entry as needed. Assists in collection maintenance tasks. Conducts shelf-reading of collection to maintain order. Cross trains and works in all departments as needed. Provides circulation services for customers, including registration and assistance with self-checkout.

Additional Duties and Responsibilities: As needed, supports the materials handling process, including check-in, sorting, shelving, and retrieving materials requested by patrons. Helps plan and deliver outreach programs. Other duties as assigned.

Supervisory Requirements: None Education and/or

Experience Requirements: Associate degree or two years of college. At least one year of customer service experience required. Fluency in Spanish desirable. Licenses, Certifications, etc. None

Special Requirements: Knowledge, Skills, and Abilities: Ability to understand and perform assigned library procedures and apply library policy. Strong customer service skills. Excellent written communication skills. Ability to work independently. Knowledge of computer functions and office equipment. Attentive to details and strives for accuracy. Ability to organize assigned work. Ability to communicate effectively. Ability to maintain adequate attendance. Ability to establish and maintain effective working relationships with City elected and appointed officials, employees, and the general public. Ability to work with culturally diverse individuals and groups. In evaluating candidates for this position, the City may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform the essential duties of this position. Your unique experiences matter to us, even if they don't align perfectly with every requirement listed. We recognize that skills come from diverse paths, and we value what makes your journey special. If this role inspires you, we encourage you to apply!

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate Work: Must be able to lift up to 30 pounds and push or pull a cart weighing up to 150 pounds or more. Must be able to bend, stoop, lift, or stand for prolonged periods of time. Must be able to use a computer for long periods of time.

Work Environment: Inside: Protection from weather conditions but not necessarily from temperature changes. Inside work 95% of the time and outside work 5% of the time. Selection Guidelines: Formal application, rating of education and experience; oral interview and background check; job related tests may be required.

Benefits: Full-Time Employees Fitchburg offers excellent benefits including the Wisconsin Retirement System, health, dental, vision, life insurance, income continuation insurance (disability), accident benefit, bilingual incentive, paid parental leave, an onsite fitness center, public student loan forgiveness, flexible schedules and wellness incentives. Check out the benefits in detail available to you as an employee in our Benefit Summary. Part-Time Employees You may be eligible for the same great benefits listed above but your monthly benefit premiums will be pro-rated to your FTE (Full-Time Equivalency). Please contact Human Resources directly if you have questions about your benefit eligibility. Seasonal/Limited Term/Paid-On Call While you will not be eligible for the same benefits available to permanent full-time and permanent part-time employees, you are eligible to use our free onsite fitness center! The fitness center is available 24/7.