Joining a dynamic operations team, the full-time Operations Analyst will manage compliance operations, analyze account activity using AI tools, and suggest process improvements while working remotely across Canada and the United States.
Key responsibilities:
Review account activity and make informed decisions using AI-assisted analysis to investigate payment approval requests and flag anomalies
Identify suspicious activity and implement regulatory requirements while utilizing AI tools to surface anomalies
Collaborate cross-functionally to balance compliance with user experience and suggest process improvements for efficiency and risk reduction
Required qualifications:
At least 2 years of experience in an operational, compliance, or related role
Familiarity with AI tools and a willingness to experiment for productivity enhancement
Strong analytical skills with the ability to identify patterns in complex data
Ability to communicate clearly and collaborate effectively across teams
Ownership mindset with a focus on continuous improvement and user impact