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Quick Lane Service Advisor

L4

freeway chevroletChandler, AZyesterday

$60k-$125k

Occupations

Automotive Service Technicians and MechanicsAutomotive and Watercraft Service AttendantsSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industries

All Other Automotive Repair and MaintenanceGeneral Automotive RepairSpecialized Automotive Repair
Job Title: Quick Lane Service Advisor
Company: Freeway Chevrolet
Address: 1150 N 54th St, Chandler, AZ 85226
Schedule: 5-day work week
Pay: $60k-$125k Earning Potential!
About the Company: Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.
About the Role: Chapman Freeway Chevrolet is seeking a Quick Lane Service Advisor to join our team. In this role, you will educate customers on the importance and value of routine vehicle maintenance, make service recommendations, and keep customers informed throughout the service process. You will work closely with a team of Express Technicians and collaborate with parts and service team members to ensure customers receive a smooth, efficient, and positive service experience. Quick Lane Advisors report directly to the Service Director.
Responsibilities:
  • Schedule, confirm, and prepare for customer appointments to ensure an efficient service experience
  • Determine vehicle service needs based on customer concerns, vehicle inspections, and current mileage
  • Educate customers on recommended maintenance and available services
  • Write accurate repair orders, including transparent cost and time estimates
  • Obtain customer authorization for recommended services
  • Process customer payments and close completed repair orders
  • Communicate regularly with technicians and parts associates to ensure timely completion of work
  • Keep customers informed of their vehicle's service status and any additional recommendations
  • Follow up with customers regarding their service experience and overall satisfaction
  • Provide exceptional customer service throughout the entire service process
Qualifications:
  • Minimum 1 year of customer service or sales experience required
  • Prior automotive Service Advisor or Service Writer experience preferred
  • Excellent interpersonal and customer service skills, both in person and over the phone
  • Strong verbal and written communication skills
  • Strong time management and organizational skills
  • Demonstrated ability to achieve sales goals
  • Ability to work effectively in a fast-paced, team-oriented environment
  • Valid driver's license with a clean driving record
  • Ability to pass a pre-employment background check and drug screening
  • Compensation & Perks
  • Competitive Pay: $60k-$125k earning potential
  • Opportunities for career growth and advancement
  • Supportive, team-oriented workplace
  • Employee discounts and assistance programs
  • Volunteer opportunities and employee engagement programs
  • Closed on Sundays
Benefits:
  • Medical, dental, and vision insurance 401(k) with company contributions
  • Life insurance
  • Paid time off and holidays
  • Access to onsite nurse practioners
How to Apply: Submit your application for consideration. Qualified candidates will be contacted regarding next steps.
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

MidL4

Salary

$60k-$125k

Location

Chandler, AZ

Occupation

Automotive Service Technicians and Mechanics

Industry

All Other Automotive Repair and Maintenance

Posted

yesterday

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