L3 MSP Engineer

What You'll Do: Troubleshoot complex network, infrastructure, security, and systems issues Perform root cause analysis and develop long-term solutions Serve as an escalation point for challenging technical issues Design, implement, and support network and infrastructure solutions Lead or support projects including cloud migrations and technology upgrades Troubleshoot routing, switching, TCP/IP, DNS, DHCP, and VPN environments Work with firewalls, IDS/IPS, and other security technologies Provide technical recommendations based on client needs Work directly with clients to understand challenges and explain solutions Assist with project scoping, estimating, and documentation Partner with account management and sales teams on technical opportunities Technical Experience We're Looking For Networking: TCP/IP, DNS, DHCP, routing, switching, VPNVirtualization: VMware, Hyper-VCloud: AWS, Azure, Google Cloud Security: Firewalls, IDS/IPS, VPN, EDR, MDMCloud Migrations: Cloud and hybrid infrastructure Microsoft: Microsoft 365 and Share Point You don’t need to be an expert in everything listed, but you should have the depth to learn quickly, troubleshoot independently, and take ownership of complex environments.

What We're Looking For: Previous experience in an MSP or multi-client IT environment Senior-level experience as a Systems, Network, Infrastructure Engineer, or similar Strong networking and infrastructure knowledge Demonstrated ability to troubleshoot complex issues independently Experience designing or implementing technical solutions Excellent documentation and organizational skills Strong customer service and communication skills Ability to explain technical concepts to non-technical clients Comfortable managing multiple projects, priorities, and environments Proactive mindset with strong ownership Why Midnight Blue? Work on challenging technical problems across diverse client environments while continuing to expand your expertise. Midnight Blue invests in its people and provides opportunities for professional growth and development.

What We Offer: Starting salary of $95,000 Healthcare, dental, and vision insurance 401(k)Tuition reimbursement Professional development assistance Opportunities to expand your technical expertise Ready for Your Next Challenge? If you’re an experienced engineer who enjoys complex troubleshooting, project work, technology strategy, and helping clients solve real business problems, we’d love to hear from you. Quick apply with your resumeORGet a head start on our application and aptitude testing process here:https://www.ondemandassessment.com/o/JB-5ZD9AUK97/landing?u=1182753