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Customer Experience Specialist - Richmond

L3

a1 door companyHenrico, VA2 days ago

$20.00 per hour

Occupations

Customer Service RepresentativesReceptionists and Information ClerksTelemarketers

Industries

Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesOffice Administrative Services
Customer Experience Specialist
Location: Richmond, VA Schedule: Full-Time | Monday–Friday, 8:00 AM–5:00 PM | In-Office Compensation: $20/hour + Weekly & Quarterly Performance Bonuses Be the First Hello to a Great Experience If you love being on the phone, connecting with people, and helping them solve real problems, you're going to love this role. A1 Door Company is looking for a Customer Experience Specialist to join our Richmond team. You'll be one of the first people our customers interact with, which means you have a direct impact on their experience and our company's success. This is not a sit-back-and-take-messages job. This is where first impressions are made, trust is built, and jobs get booked.
What You'll Do:
  • You'll spend most of your day communicating with customers and turning their needs into booked appointments.
  • Answer inbound calls quickly with a warm, confident tone
  • Listen closely, ask the right questions, and guide the conversation
  • Book appointments accurately and set clear expectations
  • Take clean, detailed notes that set our field team up for success
  • Respond quickly to chats, texts, and online leads
  • Follow up on missed and unbooked opportunities
  • Help customers navigate questions and find the right next step
  • Deliver a consistently excellent customer experience
What Success Looks Like: Great Customer Experience Specialists don't just answer phones — they take ownership of the conversation. You'll succeed in this role when you:
  • Answer consistently and quickly
  • Build trust with customers
  • Guide conversations instead of simply reacting to them
  • Book a high percentage of the opportunities that come inStay organized and accurate, even when things get busy
  • Follow through on opportunities instead of letting them fall through the cracks
  • Leave customers thinking, "That was easy. I'm glad I called A1."Who We're Looking ForThis role could be a great fit if you:
  • Genuinely enjoy talking to people
  • Are naturally upbeat, warm, and engaging
  • Communicate confidently over the phone
  • Stay calm and helpful when someone is frustrated
  • Enjoy solving problems
  • Are comfortable asking a customer to book
  • Don't give up when a conversation gets difficult
  • Can move quickly without sacrificing accuracy
  • Are dependable, organized, and on time
  • Enjoy being part of a team that's measured on results
Previous call center, customer service, inside sales, dispatch, or home-service experience is a plus, but not required. This Role Probably Isn't for You If...We want candidates to know what they're signing up for. You'll spend a lot of your day on the phone. This probably isn't the right fit if you: Avoid or dislike talking on the phone Get drained by interacting with customers throughout the day Struggle to stay positive under pressure Prefer taking messages instead of owning the conversation Are uncomfortable asking customers to book Need constant reminders to follow through If talking to people all day sounds draining, this probably isn't your role. If it sounds energizing, you may love it here. What We'll Teach YouYou don't need to know the garage door industry before you start. We'll teach you: Our systems, including Service TitanHow we schedule and set up jobs Our services and service areas How we track and manage leads How to properly document customer interactions Our processes for delivering a great customer experience We can teach the systems and processes. What we can't teach is attitude, energy, reliability, and a willingness to engage with people.
Compensation & Benefits: $20/hour + Weekly & Quarterly Performance Bonuses
Benefits include:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Retirement PlanPaid Time OffPaid Holidays
  • Training & Development
  • Opportunities for Career Advancement
  • Why This Role Matters
  • Every call matters.
  • You're helping protect our reputation, creating great customer experiences, helping our technicians have successful days, and turning customer interest into booked work.
  • You're not just answering the phone — you're directly contributing to A1 Door Company's growth.
  • The Bottom LineIf you love helping people, love talking, and enjoy turning conversations into real results, you can do very well in this role.
  • We'll teach you the systems. You bring the energy and the care.
  • Apply today and come grow with A1 Door Company.
  • A1 Door Company is an equal opportunity employer and values a positive, driven, team-oriented workplace.
Apply now
Apply now

Level

JuniorL3

Salary

$20.00 per hour

Location

Henrico, VA

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

2 days ago

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