Senior Global Logistics Specialist, Cruise Retail

Location: New York, NYAbout UsEffy Jewelry is a family-owned luxury brand with over 40 years of expertise in fine jewelry design, manufacturing, and retail. Known for vibrant gemstones, bold designs, and exceptional craftsmanship, Effy has built a global presence with collections featured in more than 150 boutiques across premier land-based locations and cruise ships worldwide. With a strong foundation in quality, innovation, and customer experience, Effy continues to evolve while staying true to its heritage as a privately owned business. Our teams operate at the intersection of luxury retail and global travel, delivering a personalized and elevated shopping experience to customers around the world.

Job Overview: The Senior Global Logistics Specialist runs the day-to-day movement of high-value merchandise, supplies, cards and equipment to Effy's cruise vessels and global stores. Every shipment becomes an onboard team's experience, so you treat each one as part of the Effy experience. You book and manage armored carriers, international forwarders and couriers, and you are the first point of contact for onboard teams. You own an assigned portfolio of cruise lines and vessels end to end, communicate with clarity and integrity, and back up your peers so the team succeeds together. This is a senior, high-autonomy role: there is no layer between you and leadership for day-to-day decisions. This position is based at our New York City headquarters and requires working onsite five days a week.

Key Responsibilities: Portfolio ownership. Own the full shipment lifecycle for your assigned accounts, global land stores, cruise lines and vessels, and back up a peer's portfolio so coverage never lapses. Treat every delivery as part of the onboard team's Effy experience. Impact Through Experience

• Leadership as Partnership Carrier and vendor management. Own the working relationship with armored carriers and international forwarders: rates, service levels, escalations and billing accuracy. Give carriers and port agents clear instructions and recognition. Run periodic carrier reviews and bring data-backed cost and service recommendations to leadership. Gratitude & Clarity
• Data-Driven Success Booking and routing. Choose the mode and carrier that meets each delivery window at the lowest defensible cost. Request and compare quotes, approve within your authority [limit to be set], and re-plan quickly when itineraries or ports change. Data-Driven Success
• Agility & Versatility Documentation. Prepare and check commercial invoices, shipper letters of instruction, packing lists and delivery schedules before anything is released, with declared values accurate every time. Resolve customs holds and manage bonded repacks. Leading with Clarity and Integrity Pre-alerts and receiving. Manage and send pre-alert notifications for all inbound and outbound shipments to assigned accounts, providing accurate details for supply and merchandise, including but not limited to transfer numbers, piece counts, seal numbers, item description and quantity, delivery window, named receivers and port-access requirements. Re-issue immediately on any change. Keep vessel contact lists current, and secure receipt confirmation within 7 days of delivery. Gratitude & Clarity Exceptions and claims. Trace delays, missed windows, shortages and damage to resolution, staying steady under sailing-day pressure and owning problems without blame. File carrier claims inside the filing window, escalate unresolved items within SLA, and review root causes. Resilient Together
• Reflect & Improve Special handling. VIP and ad-hoc orders, direct-to-vessel deliveries timed to port windows, Brightwell cards, IT equipment, gift-with-purchase items, fixtures and supply replenishments, including work beyond your usual scope when the day demands it. Agility & Versatility Tracking and reporting. Keep a live tracker of every open shipment. Build and present monthly logistics reporting based on business needs, including the unconfirmed-delivery report. Report honestly and early when something is off, and flag recurring vessel or route problems. Reconcile received counts to packing lists and hand confirmed deliveries to Inventory. Data-Driven Success
• Leading with Clarity and Integrity Process and people. Maintain SOPs, test new tools and carrier portals, and keep building new skills across carriers, lanes and systems. Train and back up teammates across offices and time zones, and make it easy for others to ask for help. Commitment to Growth
• Belonging Drives Performance

Experience: 3+ years in logistics, freight or shipping operations, including international shipments and customs documentation.

Tools: Proficient in Excel and an ERP or WMS.Written communication: Strong written communication skills.

Availability: Able to cover sailing days and multiple time zones. Carrier & mode management: Books and manages armored carriers, international forwarders (ocean, air, LCL), couriers and parcel. Compares quotes on delivery window, security and cost; approves within delegated limits; holds carriers to their SLAs. International shipping & customs: Prepares and checks commercial invoices, shipper letters of instruction, packing lists and booking confirmations. Handles customs holds, bonded repacks and cross-border routing to foreign ports. High-value cargo handling: Applies chain-of-custody, seal, insurance and declared-value controls. Knows what moves armored versus courier, and why. Cost & data judgment: Benchmarks quotes and tracks freight spend, on-time delivery, delivery-confirmation rate and claims. Every decision is backed by data and can be defended to Finance. Systems & automation: D365 and WMS (in-transit receiving), advanced Excel, and AI tools such as Claude to draft pre-alerts, reconcile counts and build trackers. Looks for steps to automate. Communication & escalation: Gets accurate, timely information to vessel teams, port agents, Planning, Inventory and Billing across multiple cruise lines and time zones. Knows when to escalate and brings a recommendation. Ownership under pressure: Runs a full book of vessels with minimal oversight, re-plans fast when itineraries or ports change, and closes every open item. Bench strength: Cross-trained on all carriers and cruise-line lanes so any specialist can cover another. Writes and keeps SOPs current, coaches Coordinators, and can act for the Director when needed.

Preferred Qualifications: Industry experience: Experience with high-value goods (jewelry, luxury, duty-free) or cruise or travel retail. Trade knowledge: Working knowledge of Incoterms and carrier claims. Systems: D365 experience.

Education: Bachelor's degree in supply chain or related fields

Salary Range: $75,000 - $85,000 annually, depending on experience and qualifications. Candidates must have valid work authorization for the U.S. at the time of application and throughout employment; we are not able to sponsor visas. Effy Jewelry is committed to diversity in its workplace and is proud to offer equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying. Effy Jewelry applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.