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Customer Service Representative

L3

trimar consultingChester, NJtoday

$17.00 - $22.00 per hour

Occupations

Customer Service RepresentativesReceptionists and Information ClerksOffice Clerks, General

Industries

Telemarketing Bureaus and Other Contact CentersTemporary Help ServicesAll Other Business Support Services
Position: Customer Service Representative
Location: Rochester NY
Shift: M-F 8:00am - 5:00pm
Pay Rate: $17.00 - 22.00/hr.
Job Summary: The Customer Service Representative (CSR) performs a wide variety of duties including order entry, telephone coverage, daily reporting, and all aspects of customer support. This role is responsible for ensuring a high level of customer satisfaction by providing accurate information and timely resolution to inquiries and issues. Position are available in the following areas: Accounting (Tax, A/P, A/R, Payroll) Collections / Recovery Insurance Products and Services
Job Description:
  • Respond promptly to customer inquiries via phone, email, or chat
  • Handle and resolve customer complaints with professionalism and efficiency
  • Provide accurate, valid, and complete information by utilizing the appropriate tools and resources
  • Process customer orders, forms, applications, and service requests
  • Maintain a positive, empathetic, and professional attitude at all times
  • Follow up with customers to ensure issues are resolved and satisfaction is achieved
  • Keep detailed records of customer interactions, transactions, comments, and complaints
  • Collaborate with internal departments to ensure customer concerns are addressed in a timely manner
  • Stay informed and knowledgeable about company products, services, and policies
Job Qualifications:
  • Minimum of 2 years of experience in customer service
  • Associate's degree preferred, or equivalent work experience
  • Strong communication skills (verbal and written) Ability to remain calm and professional in stressful situations
  • Proficiency with computers and customer service software
  • Knowledge of Microsoft Office (Word, Excel, Outlook) is required
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently as well as part of a team
  • Required Skills / Certifications
  • Authorized to work for any employer in the US. Knowledge of Microsoft Office (Word, Excel, Outlook) is required
  • Excellent problem-solving skills and attention to detail
Strong communication skills (verbal and written) Equal Opportunity Employer. M/F/D/V
Employment Type: Full Time
Apply now
Apply now

Level

JuniorL3

Salary

$17.00 - $22.00 per hour

Location

Chester, NJ

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

today

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