Customer Service Representative (Weekend Shift)

Location: Seville, Ohio (Medina Area)

Weekend Shift: 9:00 AM 9:00 PM Part-Time Opportunity Join a growing, customer-first team! World Truck Towing & Recovery, Inc. is seeking dependable, professional individuals to join our Customer Service/Dispatch team for a dedicated weekend shift. This role is ideal for candidates looking for consistent weekend hours in a fast-paced, team-oriented environment. Perfect for students, second-income households, or those seeking weekend-only work. No towing experience required paid training provided!

Key Responsibilities: Deliver calm, professional support in high-pressure situations Answer incoming calls and gather key information using guided questions Dispatch towing and roadside services efficiently and accurately Provide service updates and estimated arrival times Coordinate with drivers and keep customers informed Assist with billing, scheduling, and administrative tasks Demonstrate strong information retention and attention to detail Ability to interpret direction and complete tasks with minimal supervision

What We're Looking For: High school diploma or equivalent Customer service experience preferred (not required)Strong communication and multitasking skills Ability to stay calm and professional under pressure Basic computer skills (dispatch software experience is a plus)Reliable, detail-oriented, and team-focused

What We Offer: Competitive pay (based on experience) Overtime opportunities (time-and-a-half) Paid training no experience required Consistent weekend shift schedule (9 AM 9 PM) Career advancement opportunities

Benefits: Health Insurance & Health Savings Account contributions Life & Supplemental Insurance (Disability, Accident, Critical Illness)401(k) with company match Paid Holidays & Paid Time Off Proactive Health Management Plan (telemedicine, health coaching, and more)About World Truck With over 40 years of experience, World Truck Towing & Recovery provides 24/7 towing, transport, and recovery services across Ohio, including Seville, Medina, Columbus, Cleveland, Akron, and Grove City. We support major interstate corridors such as I-70, I-71, I-76, I-77, I-80, I-90, I-270, and more, delivering fast, professional service when customers need it most. Our reputation is built on safety, reliability, and customer service excellence."One Call Does It All."Contact Information 4970 Park Avenue West, Seville, Ohio 44273 Phone: 330-723-1116 | Toll-Free: 800-886-1116 www. A1 World Truck.comPUCO# 145201-T | DOT# 1084022 | MC# 426878 Apply today and take advantage of a consistent weekend schedule with a company you can grow with.