Implementation Consultant

Location: RemoteTravel - Regular travel to client sites across the U.S. (50%+)

Start Date: Immediate

About the Company: The construction industry is undergoing a quiet but significant shift, with more work moving off the jobsite and into controlled fabrication environments where mechanical, electrical, and plumbing systems can be built faster, safer, and with far greater precision. This company sits right in the middle of that shift. They develop purpose-built software for construction prefabrication shops, helping contractors plan, manage, and optimise fabrication workflows - from spool drawings and production planning through to shop floor execution - by connecting the office, the fabrication shop, and the field. Used by more than 650 MEP contractors across North America, including a number of the industry's largest fabrication and prefab operations, they are defining the next generation of CAD, PDM, and MES software for the construction trades.

Role Overview: You'll own onboarding and implementation for the company's largest Shop and Fabrication accounts, rolling out its Manufacturing Execution System (MES) software for shop operations - covering everything from publishing design data and managing work orders to task routing, labour tracking and reporting, fabrication support to the work cells (including machines), and field requisitions and receiving. This role is built around change management rather than one-off training: new workflows only stick when VDC, shop management, and shop floor users are aligned and re-trained until the habit holds. You'll be the primary point of contact guiding customers from kickoff through to full adoption. Where you will make a difference Own Shop and Fabrication onboarding end-to-end for enterprise accounts, keeping VDC, shop management, and shop floor users aligned from kickoff through adoption. Train users on bending tools for both Traditional and Automated Bending customers, partnering closely with the machine onboarding specialist. Travel regularly (50%+) to client sites to ensure the software moves from the VDC team to the shop floor in a repeatable, scalable way. Work closely with Product Managers to translate customer feedback into new features and improvements. Act as an internal advocate for customers, feeding insights back to Product, Sales, and Customer Success teams. Document implementation workflows, training materials, and best practices to build scalable onboarding playbooks.

Who you are: Hands-on experience with an MES or MRP system, whether as a user, in customer success, or in an implementation role. Experience with change management or multi-stakeholder implementations, not just one-off user training. Strong communication skills, comfortable working across both technical and non-technical audiences. Willingness to travel to client sites regularly (50%+).Background in electrical construction, with enough trade fluency to speak credibly with shop and VDC stakeholders (preferred).Experience onboarding customers onto an MES, with familiarity in SaaS or construction/VDC software such as Revit or MEP workflows (preferred).Familiarity with CRM systems such as HubSpot, ideally gained at a startup or fast-growing company (preferred).Why It’s Worth a LookShape how some of the industry's largest MEP contractors adopt modern fabrication technology, at a business scaling quickly across North America. Move from hands-on shop floor experience into the technology that is reshaping how construction gets built. Build the change-management playbook that will scale as this part of the business grows. Work directly with Product teams, translating real shop-floor feedback into new features. High-visibility, customer-facing role with genuine influence over both customer success and product direction.