Sr Manager - Revenue Management Technology

Sr Manager - Revenue Management TechnologyCompany: NextEra EnergyLocation(s): Miami, FL, US, 33134 Position Specific DescriptionSAP IS-U Functional Architecture & Subject Matter ExpertiseDefine and govern functional architecture for SAP IS-U modules including Device Management, Billing, FI-CA, and integration touchpointsDesign end-to-end business process solutions leveraging SAP IS-U capabilities aligned with utility industry best practicesEnsure solutions meet regulatory requirements (PSC compliance, rate structures, disconnection rules, life support certifications) Analyze current-state processes, identify inefficiencies, and architect future-state solutions balancing business needs with technical feasibilityDefine configuration principles for rate structures, billing schemas, dunning procedures, collection strategies, and master data modelsMake strategic decisions on configuration vs. customization to optimize maintainability and upgradeabilityPartner with data teams to ensure master data integrity across installations, meters, contracts, business partners, and financial accountsInitiative Strategy & Portfolio ManagementProactively identify opportunities for business improvement through technology enablementDevelop and maintain a strategic roadmap for IS-U enhancements, regulatory compliance projects, and business capability buildoutPrioritize initiatives based on business value, strategic fit, technical complexity, and resource availabilityEvaluate functional and business impact of proposed changes, upgrades, and new initiativesIdentify risks, dependencies, and mitigation strategies for all initiatives in the portfolioStay current on utility industry regulations, tariff changes, and compliance requirementsMonitor SAP product roadmap and assess relevance of new features and capabilitiesEnsure regulatory compliance across all initiatives (rate case requirements, PSC filings, audit requirements) Cross-Functional CollaborationCollaborate with Enterprise Architects, Solution Architects, and Integration Architects to ensure functional designs are technically viable, scalable, and aligned with enterprise standardsWork with Technical Architects to define system landscapes, data flows, integration patterns, and non-functional requirementsPartner with Security and Compliance teams to ensure solutions meet security, privacy, and regulatory requirementsTranslate functional requirements into user stories, acceptance criteria, and testable deliverables for Agile delivery teamsParticipate in sprint planning, backlog refinement, and solution demos with Product Owners and Scrum MastersProvide functional guidance and clarification to developers and testers throughout the delivery lifecycleReview technical designs and code to ensure alignment with functional intent and business requirementsPartner with IT Operations, Application Support, and Production Support teams to define operational support modelsDevelop runbooks, knowledge articles, and support documentation for production support teamsEnsure seamless transition from delivery to run with proper handoff documentation and knowledge transferCollaborate with Testing teams to define test strategies, acceptance criteria, and production validation approachesBusiness KPI Ownership & Operational ExcellenceOwn end-to-end business KPIs including billing accuracy, on-time billing percentage, first-pass invoice accuracy, collections effectiveness, and meter-to-cash cycle timeEstablish dashboards and metrics to track process performance, system health, and business outcomesProactively monitor KPIs and identify degradation trends; drive rapid resolution of issues impacting business operationsServe as functional escalation point for production incidents impacting billing, payments, collections, or device operationsLead root cause analysis for recurring incidents and ensure permanent fixes are implementedDrive continuous improvement initiatives based on operational metrics, user feedback, and industry benchmarksDefine and monitor SLAs/SLOs for critical business processes; ensure IT delivery meets business expectationsConduct post-implementation reviews to validate business value realization and identify optimization opportunitiesAnalyze billing error trends, payment processing failures, and dunning exceptions to identify systemic issuesPartner with Operations teams to reduce manual interventions, workarounds, and process exceptionsTrack and report on key operational metrics to business and IT leadership on a regular cadenceAdditional ResponsibilitiesSupport vendor selection, contract negotiations, and vendor relationship management for IS-U-related servicesParticipate in budget planning and resource allocation for the IS-U portfolioRepresent IT in customer-facing forums, regulatory proceedings, or industry associations as neededSupport disaster recovery planning and business continuity exercises for critical utility operationsParticipate in on-call rotation for critical business process support during billing cycles and critical periodsConduct periodic health checks of IS-U system configuration, master data quality, and process complianceCoordinate with external auditors, regulators, and compliance teams during audits and reviews