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Customer Care Associate - Psychiatry & Behavioral Health

L3

mountain area health education centerAsheville, NC3 days ago

$20.63/hour

Occupations

Medical Secretaries and Administrative AssistantsPatient RepresentativesMedical Assistants

Industries

Outpatient Mental Health and Substance Abuse CentersOffices of Physicians, Mental Health SpecialistsAll Other Outpatient Care Centers
Customer Care Associate The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience.
Specific Responsibilities:
  • Check-in patients via phone or live
  • Update patients demographic and insurance information
  • Verify insurance as needed
  • Collect payments and reconcile cash drawers as assigned
  • Refer patients to financial advocates as needed
  • Prepare and provide appropriate patient paperwork
  • Respond to walk-in patient needs
  • Monitor waiting room for delays
  • Check-out patients
  • Schedule appointments
  • Provide patients with clinical summary following visit
  • Coordinate interpreting services for patients
  • Reconcile appointments
  • Answer phones, checks voicemails, monitors phone volume
  • Collects and distributes mail
  • Scan and fax documents
  • Monitors appropriate electronic health record inbox and provides follow-upParticipates in orientation of new staff
  • Float in between front desk and scheduling areas as needed
  • Provide satellite coverage as assigned
  • Participate in process improvement of new and existing workflows
  • Actively embraces and supports divisional and organizational initiatives
  • Participate in outreach initiatives, community events, and seasonal clinics
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Customer Care Associate may perform.
Key Competencies:
  • Communication Skills
  • Decision MakingHealthCare Knowledge
  • Interpersonal Skills
  • Organizational Values
  • Problem Solving
  • Specified Skills
  • Advanced computer skills as related to working with medical office software program(s)
  • Experience with Electronic Health Records
  • Ability to speak Spanish strongly preferred
  • Knowledge of medical office functions including business office work flows
  • Physical Demands
  • Not Applicable.
Supervisory Responsibilities: N/AEducation And Experience
Minimum Qualifications: Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required.
Preferred Qualifications: Previous experience in a medical office/clinical environment preferred.
Schedule: Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
Compensation: $20.63/hour, full time + MAHEC Total Rewards packageMAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.
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Level

JuniorL3

Salary

$20.63/hour

Location

Asheville, NC

Occupation

Medical Secretaries and Administrative Assistants

Industry

Outpatient Mental Health and Substance Abuse Centers

Posted

3 days ago

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