Member Service Representative (Full-Time) - Lakewood

Responsibilities: Provide basic counseling on available products and services to meet member needs. Assist members with opening and maintaining deposit accounts, loans, and other financial products. Research and resolve basic account discrepancies and service requests. Identify opportunities to cross-service products and enhance member relationships through education. Understand and comply with all relevant federal and institutional regulations related to financial products and services. Support team members by sharing knowledge and best practices as experience grows. Ensure cash and other negotiable instruments are handled properly and securely. Process routine transactions, including deposits, withdrawals, loan payments, and check cashing. Perform other duties as assigned.

Qualifications: Experience in building effective relationships through rapport, trust, diplomacy, and tact. Effective research, analytical, and problem-solving skills. Experience working independently and in a team environment. Experience maintaining composure in a high-production and changing environment. Experience navigating multiple systems efficiently and adapt to evolving technologies. Effective skill exercising sound judgment and make informed decisions. Ability to embrace and support change initiatives in a dynamic and continuously evolving environment. Effective verbal and written communication skills to engage with members and colleagues.

Desired Qualifications: Working knowledge of deposit and loan products, services, and operational procedures. Experience in customer service, preferably in banking or a financial institution.

Hours: Available Monday - Saturday, hours based on business needs.

Location: 2125 South Webster Street, Suite 101, Lakewood, CO 80227. Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. Job InfoJob Identification 33298. Job Category Branch Operations. Posting Date 10/23/2026, 01:29 PM. Apply Before 11/07/2026, 04:59 AM. Degree Level No Formal Education. Job Schedule Full time. Job Shift Shift Work. Targeted Salary Range $22.50 - $29.75 hourly.