FOH Supervisor - Draft

Description: If you're ready to lead a high-energy team in one of Mission Beach's most popular dining destinations, Belmont Park is the place for you. Apply now and become part of the team delivering exceptional hospitality, memorable guest experiences, and operational excellence at Draft, Belmont Park's premier beachfront sports bar and restaurant. What Makes Belmont Park Special Belmont Park is more than a workplace, it's a place where families create lifelong memories. Our team members help deliver that experience every day by living our core values: Spread Joy, Embrace Community, Serve Others, Live Excellence, Breathe Integrity, and Ignite Growth. All About DraftDraft is an upscale American restaurant and sports bar on the boardwalk, where high-quality food, handcrafted drinks, and a lively atmosphere come together to create memorable experiences. Guests visit Draft to enjoy elevated dining, watch their favorite games, and share fun moments with friends and family. All about the Supervisor RoleAs a FOH Supervisor, you help create memorable dining experiences by leading by example, coaching team members, and ensuring operational excellence throughout every shift. Through strong leadership, communication, and attention to detail, you support a culture of hospitality while helping the restaurant achieve its service, quality, and business goals. What You'll Be DoingTeam Leadership & Guest Experience Lead and inspire team members to deliver exceptional guest experiences and maintain service standards Foster a welcoming, positive, and guest-focused atmosphere throughout the restaurant Maintain open communication with team members and leadership to ensure smooth daily operations Conduct hands-on coaching during shifts focused on service quality, guest satisfaction, and efficiency Address guest concerns and resolve complaints promptly and professionally Encourage collaboration and problem-solving among team members Training, Onboarding & Development Oversee onboarding and training of new team members Ensure employees are trained on service standards, food safety, cash handling, and operational procedures Assist with developing and updating training materials in partnership with restaurant leadership Document training activities, certifications, and development progress Conduct regular performance assessments and provide coaching and feedback Support guest service initiatives that promote a culture of hospitality and excellence Operations & Service Excellence Manage day-to-day restaurant operations and ensure readiness for service Conduct pre-shift meetings to communicate daily goals, updates, and expectations Monitor food and beverage quality, presentation, portion standards, and service times Evaluate staffing levels and operational needs to maximize efficiency and guest satisfaction Make recommendations and adjustments based on business demands and guest flow Coordinate with other departments to support seamless venue operations Compliance & Documentation Ensure compliance with all food safety, sanitation, labor, and alcohol service regulations Maintain documentation related to employee training, incidents, and disciplinary actions Enforce company policies, procedures, and service standards Conduct audits related to food safety, labor compliance, and operational standards Ensure team members consistently meet grooming and appearance expectations Manager on Duty Responsibilities Serve as Manager on Duty (MOD) for assigned shifts Monitor restaurant operations and resolve issues as they arise Ensure health, safety, and cleanliness standards are maintained throughout the venue Coordinate routine cleaning and maintenance efforts with team members Lead by example and promote a positive, professional work environment Assist in operational roles as needed to support staffing and service levels Administrative & Business Support Participate in recruiting efforts, interviews, and hiring recommendations Support scheduling and timekeeping processes Assist with labor reporting and staffing analysis Collaborate with management on continuous operational improvements Review and update training materials and operational procedures as needed Who You Are A passionate hospitality leader who thrives in a fast-paced environment Guest-focused with a commitment to exceptional service and team development A strong communicator who builds positive relationships with guests and team members Organized, detail-oriented, and able to manage multiple priorities simultaneously A collaborative leader who motivates and develops others Professional, adaptable, and solution-oriented under pressure What You Bring Previous restaurant leadership or supervisory experience required Strong knowledge of front-of-house operations and guest service standards Experience training, coaching, and developing hospitality teams Knowledge of food safety, sanitation, labor, and responsible alcohol service regulations Experience with scheduling, labor management, and cash handling procedures preferred Ability to work evenings, weekends, holidays, and high-volume events Excellent communication, leadership, and conflict-resolution skills Belmont Park LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.