Call Center Agent
nvision eye centersSeguin, TX
Call Center Agent
L4
nvision eye centersSeguin, TX15 days ago
Occupations
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelTelemarketersIndustries
Offices of OptometristsTelemarketing Bureaus and Other Contact CentersOffices of Physicians (except Mental Health Specialists)Nvision Eye Centers Job OpportunityNVISION Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice. This position is responsible for ensuring the consistent delivery of customer service that exceeds expectations of our callers and our multiple center locations. This role will ensure company success by raising conversion rates from initial phone call to consultation. The ideal candidate will have a background in Ophthalmology and will be able to support calls oriented towards Ophthalmology.
Responsibilities:
- Answers telephone promptly in a polite and professional manner and exceeds patient satisfaction.
- Able to answer questions related to Ophthalmology and evaluate when to escalate up.
- Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
- Places outbound telephone calls.
- Researches and resolves issues to ensure patient retention and satisfaction.
- Directs calls to other departments as needed.
- Use sound judgment in handling calls, especially with upset patients.
- Understanding of when to escalate calls to physicians/practice manager.
- Schedule appointments correctly servicing multiple centers.
- Maintains knowledge of company products and customer service processes
- Ability to handle a Call Center environment: work quickly and multi-task.
Qualifications
Requirements:
- 2+ years experience in high volume call center preferred but willing to train the right person
- Ophthalmology experience preferred
- Associates degree and/or other comparable degrees a plus
- Bilingual is a plus (English/Spanish)#NVisionClinic
Apply now
Level
MidL4
Location
Seguin, TX
Occupation
Customer Service Representatives
Industry
Offices of Optometrists
Posted
15 days ago
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