Customer Care Specialist
keystone rvGoshen, IN
Customer Care Specialist
L4
keystone rvGoshen, IN7 days ago
Occupations
Customer Service RepresentativesRecreational Vehicle Service TechniciansSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelIndustries
Recreational Vehicle DealersRV (Recreational Vehicle) Parks and CampgroundsTruck, Utility Trailer, and RV (Recreational Vehicle) Rental and LeasingCustomer Care Specialist Keystone RV is seeking a Customer Care Specialist with strong customer service skills and a solid understanding of RV systems or technical troubleshooting. This role will assist customers and dealers with product support, troubleshooting, and general inquiries.
Key Responsibilities:
Respond to customer and dealer inquiries via phone and email in a timely and professional manner Provide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.)Troubleshoot product and system issues with clarity and patience Document customer interactions and solutions in the CRM system Guide customers through product features, warranties, and basic maintenance tips Follow up on support cases to ensure satisfaction and resolution
Qualifications:
2+ years of customer service experience (phone/email)Technical knowledge of RV systems OR strong technical aptitude with willingness to learn Excellent communication and problem-solving skills Detail-oriented with a commitment to high-quality support
What We Offer:
Competitive pay Benefits package (health, dental, etc.)Supportive team environment Opportunities for growth in a fast-moving industry Training on RV systems and customer support tools Apply now and help customers hit the road with confidence by delivering top-tier support and expert guidance.
Apply now
Level
MidL4
Location
Goshen, IN
Occupation
Customer Service Representatives
Industry
Recreational Vehicle Dealers
Posted
7 days ago
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