Quality Control/Field Manager for Luxury Residential Cleaning Service

zen homeNew York, NY6 days ago

Occupations

First-Line Supervisors of Housekeeping and Janitorial Workers First-Line Supervisors of Personal Service Workers Maids and Housekeeping Cleaners

Industries

Other Services to Buildings and Dwellings Janitorial Services Carpet and Upholstery Cleaning Services

Job Description: Job Description Zen Home is a luxury, eco-friendly cleaning company serving high-end residences throughout NYC. We are known for our 5-Star service, attention to detail, and exceptional client experience. We are seeking a hands-on Field Operations Supervisor to lead our Cleaning Consultant team while driving revenue growth and maintaining luxury service standards. This is an active, field-based leadership role - not a desk job.

What You'll Do: Lead & Develop a 5-Star Team Recruit, train, coach, and evaluate Cleaning Consultants Conduct Quality Control visits Improve team retention and performance Step in to assist with cleaning when needed Drive Client Excellence Ensure every home meets Zen Home's 5-Star standard Exceed client expectations Resolve concerns in real time Increase client retention Encourage 5-Star reviews Build relationships with bellmen, front desk staff, concierges, doormen, and building management Cultivate referral partnerships Support Revenue Growth Improve scheduling efficiency Generate client referrals Encourage Cleaning Consultant-generated leads Assist with large job estimates

Field Requirements: Comfortable using public transportation daily Willing to walk between 5-6 client job sites per day Comfortable working in all weather conditions Physically capable of assisting with cleaning tasks Compensation

Base Salary: $50,000 + Weekly Revenue Bonuses: High performers can earn an additional $8K-$39K+ annually based on performance

Qualifications: 5+ years management experience (hospitality preferred)Strong leadership and coaching skills Comfortable working in the field daily Familiar with Microsoft Office and scheduling apps Knowledge of NYC transit system Professional-level English communication Company Description Zen Home Cleaning is New York City's premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.

Company Description: Zen Home Cleaning is New York City's premier eco-luxury cleaning service, trusted by discerning clients for over a decade. We specialize in creating pristine, serene spaces using 100% green products, essential oils, and five-star hotel touches. Our team members are professionals who take pride in their craft, enjoy a supportive work environment, and deliver excellence with care and integrity every day.

Apply now

Level

SeniorL5

Location

New York, NY

Occupation

First-Line Supervisors of Housekeeping and Janitorial Workers

Industry

Other Services to Buildings and Dwellings

Posted

6 days ago

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