Senior AI-Driven WFM Lead for CX Operations
coinbaseDenver, CO
Senior AI-Driven WFM Lead for CX Operations
L7
coinbaseDenver, CO4 days ago
Occupations
General and Operations ManagersHuman Resources ManagersFirst-Line Supervisors of Office and Administrative Support WorkersIndustries
Custom Computer Programming ServicesSoftware PublishersComputing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesCoinbase is seeking a Senior Manager, Workforce Management to lead the evolution of WFM across CX. You will own capacity planning, forecasting, and cost modeling, shaping how Coinbase staffs its operations, including regulatory readiness and AI-infused productivity.
You will partner with Finance, Product, Legal, and Compliance, build multi-scenario staffing plans, and communicate risks to senior leadership. This role drives efficiency and resilience in a remote-first organization.
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Level
ManagerL7
Location
Denver, CO
Occupation
General and Operations Managers
Industry
Custom Computer Programming Services
Posted
4 days ago
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