Field Engineer F/H

The Field Engineer serves as a technical expert supporting customer deployments, integrations, troubleshooting, and operational excellence. Working closely with customers, partners, Sales, Product Management, R&D, and Technical Support teams. This role combines strong technical expertise, customer engagement, and project execution capabilities. Main missions: Customer Relationship Management Maintain the trusted relationships with our customer technical teams and stakeholders in the Denver, CO area. Act as a technical advisor and advocate for customer success. Facilitate technical workshops, training sessions, demos and knowledge transfer activities. Support customer satisfaction and long-term adoption of Broadpeak solutions. Customer Deployment & Integration Transfer successful PoCs projects to the Broadpeak operations team for installation, configuration, and integration within customer production environments. Facilitate communication between Broadpeak and the customers’ engineering and operations teams to ensure successful implementation. Support end-to-end deployment activities, including architecture reviews, system validation, and acceptance testing. Technical Support & Troubleshooting Escalate and coordinate issue resolution with Broadpeak R&D and Product teams when required. Diagnose and resolve complex technical issues related to video delivery, CDN, OTT, and streaming ecosystems. Provide on-site and remote troubleshooting support during critical deployment and operational phases. Analyze logs, performance metrics, network traces, and system configurations to identify root causes. Continuous Improvement Implement Proof of Concepts (PoCs), trials, and new products introduction projects with the support of the Broadpeak R&D teams. Assess customer environments and recommend best practices for performance, scalability, reliability, and security. Produce technical reports, and post-project reviews. Maintain accurate project records and support documentation. Share field feedback with Product Management and Engineering teams.