Quick Lane Service Advisor (Future Opening)
mac haiks southway fordSan Antonio, TX
Quick Lane Service Advisor (Future Opening)
L4
mac haiks southway fordSan Antonio, TX7 days ago
Occupations
Automotive Service Technicians and MechanicsAutomotive and Watercraft Service AttendantsCustomer Service RepresentativesQuick Lane Service Advisor Mac Haiks Southway Ford is looking for a detail-oriented, customer-focused, and energetic professional to join our team as a Quick Lane Service Advisor. This role is the heartbeat of our service departmentperfect for someone who thrives in a fast-paced environment and takes pride in delivering world-class customer experiences. As an Quick Lane Service Advisor, youll be the first point of contact for our customers, setting the tone for exceptional service from the moment they walk in or call. Your responsibilities will include warmly greeting customers, actively listening to their concerns, scheduling service appointments, accurately entering repair orders and data, answering incoming calls, and supporting the service team with day-to-day operations. Above all, youll play a key role in ensuring every customer feels valued, heard, and confident in their experience with Southway Ford. If youre organized, friendly, tech-savvy, and passionate about customer serviceand you want to be part of a winning team at a respected dealershipwed love to meet you.
Service Advisor Compensation and Benefits: Competitive PayFlexible Working HoursHealth InsurancePTO & Sick Leave 401(K)
Service Advisor Responsibilities:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance based on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
- Quick Lane Service Advisor Requirements:
- Ability to work in a fast paced environment
- Proven record of achieving exceptional customer satisfaction
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Basic computer skills
- Positive, friendly attitude
- High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Apply now
Level
MidL4
Location
San Antonio, TX
Occupation
Automotive Service Technicians and Mechanics
Industry
New Car Dealers
Posted
7 days ago
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