Business Analyst

Mandatory skills Strong experience as a Business Analyst, preferably within retail or digital commerce programs. Hands-on domain knowledge of ecommerce and/or social commerce. Experience supporting social-channel or digital-platform integrations. Exposure to social commerce integrations, particularly commerce journeys involving platforms such as TikTok, Instagram, or Facebook/Meta, or similar social channels. Strong understanding of ecommerce customer journeys and associated business processes. Experience working with API/integration requirements and cross-system business flows. Strong requirements elicitation, analysis, documentation, and stakeholder-management skills. Experience creating user stories, acceptance criteria, business-process flows, and functional documentation. Ability to work effectively with both business stakeholders and technical teams. Good understanding of Agile/Scrum delivery methodologies. Excellent communication, analytical, problem-solving, and facilitation skills. Required Skills & Qualifications 7+ years of Business Analysis experience in Retail/eCommerce. Strong knowledge of Commerce Customer Journeys (Inventory, Place Order, Fulfillment, Returns). Experience with TikTok Shop/Marketplace integrations. Expertise in Order Management, Inventory, Fulfillment, and Returns workflows. Hands-on experience with Rithum (ChannelAdvisor/CommerceHub) integrations. Strong understanding of AWS integration architecture (API Gateway, Lambda, SQS, SNS, EventBridge), API analysis, JSON, Webhooks, and data mapping.