Fire Sprinkler Operations Manager

Location: Richmond, VA

Base Salary: $95,000–$120,000, depending on experience

Job Type: Full-time

The Role: Manage daily sprinkler operations, coordinating technicians, schedules, equipment, and job requirements. Allocate work effectively, balancing planned projects, service calls, and urgent customer needs. Give technicians clear direction and support, with accountability for safety, work quality, productivity, and reporting. Work closely with sales and scheduling teams to ensure a smooth handover from agreed scope to completed work. Monitor outstanding work and upcoming demand to keep jobs progressing. Ensure inspections, repairs, and installations meet applicable codes, licensing requirements, and internal quality standards. Address technical challenges, scheduling problems, and customer concerns, following issues through to resolution. Coordinate with other departments when jobs involve multiple fire protection systems.

What We’re Looking For: Experience supervising technicians or managing fire sprinkler field operations. Strong knowledge of commercial sprinkler inspections, servicing, repairs, and installations. NICET Level II certification. Current Virginia DPOR license or certification applicable to the position. Working knowledge of relevant NFPA standards and Virginia requirements. Strong planning, communication, and problem-solving skills. The ability to manage competing priorities while supporting both technicians and customers.

Compensation & Benefits: $95,000–$120,000 annual base salary, depending on experience.401(k) with company match. Medical, dental, and vision insurance. Life insurance. Short-term and long-term disability coverage. Paid vacation and holidays. Interested? Apply with your resume for a confidential discussion.