Inside Sales Representative

Schedule: Full-Time In Person | Monday–Friday |8AM – 5PMKEY RESPONSIBILITIESSALES & QUOTING — CONTRACTORS, FACILITIES & MAINTENANCE TEAMSProvide timely, accurate quotes for circuit breakers, panelboards, switchboards, MCC buckets, transformers, safety switches, busway/bus plugs, and related electrical gear Assist customers in identifying correct replacement products using photos, nameplates, panel schedules, one-line diagrams, and technical documentation Interpret panel schedules and one-line diagrams to confirm compatibility, voltage, amperage, and application Offer compatible alternatives when equipment is discontinued, unavailable, or on extended factory lead times Follow up on open quotes to close orders and maintain strong customer relationshipsCUSTOMER SERVICE & RELATIONSHIP MANAGEMENTCommunicate clearly and professionally with: Electrical Contractors — rapid, practical, solutions-focused tone Facility Managers — professional, detailed, clarity-focused tone Maintenance Managers & Technicians — straightforward, technical, reliability-focused tone Provide responsive support for product questions, order status, delivery timelines, and issue resolution across all sales channels Manage online store customer messages professionally, including pre-sale inquiries, post-sale follow-up, and issue resolution Maintain positive, professional interactions with other dealers, distributors, and industry partners Represent Brilliant Electrical Supply with professionalism, integrity, and consistency in all interactionsORDER PROCESSING & COORDINATIONEnter all orders accurately in Quick Books across inside sales, and eBay. Coordinate with warehouse staff to ensure correct picking, packing, and on-time fulfillment Communicate clearly with customers regarding availability, substitutions, partial shipments, and fulfillment timelinesPRODUCT KNOWLEDGE & TECHNICAL GUIDANCEBuild strong working knowledge of major electrical manufacturers including Square D, Siemens, GE, Eaton/Cutler-Hammer, ABB, Allen-Bradley, and others Learn to identify equipment based on catalog numbers, breaker frames, voltage, amperage, application, and manufacturer specifications Interpret and understand one-line diagrams, panel schedules, and basic electrical layouts to support accurate quoting and product selection Apply product knowledge to eBay listing accuracy reviews, customer inquiries, and order support Explain product differences, compatibility considerations, and safe alternatives to help customers make informed decisionsCRM & SALES TOOLSUse Pipedrive to manage quotes, customer communications, deal stages, and follow-ups Maintain accurate customer notes, deal activity, and order history Track open quotes, won/lost opportunities, and customer activity to support visibility and reporting Utilize eBay Seller Hub and related tools to monitor storefront performance, messaging, and order statusCROSS-TRAINING — SHIPPING, RECEIVING & INVENTORYCross-train in Shipping & Receiving to build operational understanding and provide coverage support as needed Cross-train in Inventory processes to support accuracy, product identification, and warehouse coordination Apply cross-training knowledge to improve e-commerce order fulfillment accuracy and shipping efficiencyEBAY STOREFRONT MANAGEMENT Manage the customer-facing and transactional aspects of the eBay storefront Communicate with eBay customers in a timely, professional, and helpful manner Respond to customer questions regarding products, availability, pricing, shipping, and orders Create and send invoices to customers as needed Review and accept or decline customer offers based on company pricing guidelines Provide shipping and freight quotes for eBay, selecting the most accurate and cost-effective shipping method Commission Structure:eBay Sales Bonuses: Competitive performance-based bonuses based on sales activity and goal attainment

Inside Sales Performance Bonus: Competitive performance-based bonuses based on sales activity and goal attainmentQUALIFICATIONS2–3 years of inside sales, customer service, or e-commerce experience (electrical supply, industrial supply, HVAC supply, construction materials, or similar preferred)Experience managing an eBay storefront or other e-commerce platform preferred; strong willingness to learn preferred Understanding of contractor, facility, and maintenance customer needs Ability to interpret equipment specifications, panel schedules, or one-line diagrams — or strong willingness to learn quickly Strong communication skills with the ability to adapt tone based on customer type and channel Comfortable working with customers who may also be vendors or industry partners Proficient with CRM systems (Pipedrive preferred), Quick Books, eBay Seller Hub, email, and SMS communication Highly organized, detail-oriented, and accurate — especially in listing review and order processing Team-oriented with strong accountability, follow-through, and problem-solving skills Able to thrive in a fast-paced environment where urgent and time-sensitive requests are common Ability to lift up to 50 lbs. as needed during cross-training in Shipping, Receiving & InventoryWHY JOIN BRILLIANT ELECTRICAL SUPPLY?Be part of a team that values speed, accuracy, integrity, and accountability Competitive base pay plus commission and performance-based bonuses Training provided on electrical equipment, applications, major manufacturers, and eBay platform operations Advancement opportunities including Senior Inside Sales, E-Commerce Specialist, Product Specialist, and Sales Lead roles Play a critical role in helping contractors, facilities, and maintenance teams keep operations running safely and efficiently — across every sales channel we operateJOB DESCRIPTION DISCLAIMERThis job description is intended to provide a general overview of the duties and responsibilities associated with the position. It is not an exhaustive list of all tasks, responsibilities, or qualifications required. Duties, responsibilities, and activities may change or be assigned at any time, with or without notice, to meet the evolving needs of the organization.\nCompany

Description: Brilliant Equipment Services is a leading electrical supply wholesaler that specializes in providing new and reconditioned power distribution equipment to end users and electrical contractors. With a commitment to quality, innovation, and customer satisfaction, we have established ourselves as a trusted partner in the industry. As we continue to grow, we are seeking a dynamic and motivated Sales Manager to join our team.

Company Description: Brilliant Equipment Services is a leading electrical supply wholesaler that specializes in providing new and reconditioned power distribution equipment to end users and electrical contractors. With a commitment to quality, innovation, and customer satisfaction, we have established ourselves as a trusted partner in the industry. As we continue to grow, we are seeking a dynamic and motivated Sales Managerto join our team.