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Director of Operations

L7

bhiredBrooklyn, NYyesterday

Occupations

General and Operations ManagersAdministrative Services ManagersSecretaries and Administrative Assistants, Except Legal, Medical, and Executive

Industries

Facilities Support ServicesCorporate, Subsidiary, and Regional Managing OfficesOffice Administrative Services
Director of Operations A nonprofit organization is seeking an experienced, hands-on Director of Operations to oversee daily operations and service delivery across its DFTA-funded Older Adult Centers in Brooklyn. Working alongside the Director, OACs, this role ensures centers run efficiently, staff are well-supervised, and all contractual and regulatory requirements are met. The ideal candidate is an organized, results-oriented operations leader experienced in managing people and multiple functions. Backgrounds in multi-site operations, healthcare, hospitality, or other complex service environments are welcome — direct experience with older adult services or DFTA contracts is a plus but not required.
Key Responsibilities:
  • Operations & Program Management
  • Oversee daily operations, ensuring efficient, high-quality service delivery
  • Set and maintain procedures, schedules, and performance standards
  • Identify operational challenges and implement practical solutions
  • Coordinate facilities, supplies, food service, and transportation as neededMaintain a welcoming, safe environment for older adults
  • Staff Supervision & Leadership
  • Supervise and evaluate center leadership and staff
  • Set clear expectations and hold staff accountable for results
  • Support recruitment, onboarding, and training with HRAddress personnel issues promptly and foster a collaborative team culture
  • Compliance & Reporting
  • Ensure compliance with DFTA contracts and regulatory requirements
  • Monitor documentation, attendance, and reporting deadlines
  • Support audits and inspections; develop corrective action plans as neededMaintain accurate, audit-ready records
  • Budget & Resource Management
  • Monitor operating expenses, purchasing, and staffing resources
  • Support budget preparation and financial reporting with Finance
  • Identify cost-saving opportunities without compromising service quality
  • Stakeholder Coordination
  • Collaborate across Finance, HR, and program leadership
  • Monitor participant feedback and recommend improvements
  • Communicate effectively with funders, community partners, and vendors
Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, Public Administration, Healthcare Administration, or related field preferred (equivalent experience considered)5–7+ years of operations or program management experience, including staff supervision
  • Strong leadership, organizational, and communication skills
  • Experience monitoring budgets and ensuring compliance
  • Proficient in Microsoft Office; able to learn operational reporting systems
  • Able to work on-site and travel between center locations
Preferred: Experience managing multiple locations
Background in senior services, healthcare, or human services Familiarity with government-funded programs and contract compliance Experience with NYC DFTA or similar government-funded contracts Interested? Send your resume to: Racheli@bhirednyc.com
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Apply now (opens in a new tab)

Level

ManagerL7

Location

Brooklyn, NY

Occupation

General and Operations Managers

Industry

Facilities Support Services

Posted

yesterday

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