Leasing Consultant (Senior Living) - Arietta

We are seeking an experienced Leasing Consultant to support the occupancy and growth of a welcoming senior living community. In this role, you will serve as a knowledgeable and compassionate first point of contact for prospective residents and their families, helping them understand available lifestyle options, services, amenities, and the transition process. You will build trusted relationships, respond promptly to enquiries, conduct personalised tours, and create a positive experience from initial contact through to move-in. Your responsibilities will include managing enquiries and leads through the sales process, arranging and conducting community visits, preparing proposals and residency information, following up with prospective residents, and maintaining accurate records in the customer relationship management system. You will work closely with operations, care, hospitality, and marketing teams to coordinate admissions and ensure that commitments made during the sales process are delivered. You will also help maintain strong relationships with professional referral partners, participate in local outreach and events, monitor occupancy targets, and provide regular updates on pipeline activity and conversion performance. The successful candidate will have proven experience in leasing, sales, business development, hospitality, healthcare, retirement living, or a related customer-focused environment. Experience working with older adults and their families is highly desirable, along with confidence discussing fees, contracts, services, and lifestyle benefits in a clear and respectful manner. You should be organised, commercially aware, and comfortable managing multiple enquiries while maintaining a warm, consultative approach. Excellent communication, presentation, negotiation, and follow-up skills are essential, as is proficiency with digital systems and customer databases. A genuine interest in supporting older people, strong attention to detail, discretion, and the ability to work collaboratively are also important. Occasional weekend or evening work may be required to support tours, events, and resident engagement activities.