Senior Commercial AV Service Engineer & Escalation Lead

Continua Interiors is hiring a senior audiovisual technician to serve as the escalation point for complex AV service issues across commercial environments in the Midwest. You will troubleshoot remotely and onsite, guide technicians, and ensure high-quality service delivery. The role requires 5+ years in AV installation/servicing with knowledge of Crestron, Q-SYS, and conferencing platforms. Expect travel to customer sites and a strong focus on documentation, safety, and customer communication.