Passenger Services Allocator

envoy airChicago, IL8 days ago

Occupations

First-Line Supervisors of Passenger Attendants Passenger Attendants Reservation and Transportation Ticket Agents and Travel Clerks

Industries

Scheduled Passenger Air Transportation Other Support Activities for Air Transportation Nonscheduled Chartered Passenger Air Transportation

Envoy Air Job Opportunity Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location)

Responsibilities: How will you make an impact? This role provides internal customer service to over 100 agents and leads while supporting the daily operation for the Above the Wing workgroups. This position has a direct impact on the Customer Care Department's operational performance.

Responsibilities: Responsible for Dynamic Manning tasks; this consist of assigning every arrival and departure flight to the operational agents and coordinate their lunches. Providing operational updates related to changes in assignments and tasks that have not been acknowledged on time by the agents. Ensure adequate operational coverage, responsible for scheduling and manpower utilization in a regular basis. Process and award OT requests in Roster Apps according to the local overtime policy and CWA contract and based on operational needs. Coding absences accordingly and generate staffing reports for Leadership.

Qualifications: Who are we looking for?

Requirements:

Minimum age of 18 High school diploma or GED equivalent; college degree preferred
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.
Possess the legal right to work in the United StatesMust be able to read, write, fluently speak, and understand the English language and in Caribbean bases, Spanish is preferred.
Knowledge of CWA agreement and local overtime policy
Familiarity with attendance coding and CS policy
Previous Customer Service experience preferred
Knowledge of Microsoft Excel and Outlook
Demonstrates above average qualities of leadership, initiative and judgment
Must perform job functions in variable weather conditions as well as environmental conditions.
Must be able to lift bags weighing up to 75lbs.
Ability to work rotating shifts including weekends, holidays and days off

Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by EnvoyMay be subjected to engine fumes, vehicle emissions, dust, engine noise and de-icing fluids Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Apply now

Level

MidL4

Location

Chicago, IL

Occupation

First-Line Supervisors of Passenger Attendants

Industry

Scheduled Passenger Air Transportation

Posted

8 days ago

To get sharper similar jobs, create your profile using the link below.

Create profile