Master Data Management & Operations Director

sotalentSpringfield, MAtoday

Occupations

Computer and Information Systems Managers Medical and Health Services Managers General and Operations Managers

Industries

Computer Systems Design Services Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services Administrative Management and General Management Consulting Services

Master Data Management & Operations Director Location: Irving, TX, US

Industry: hospital and healthcare Work Setting: HybridAre you passionate about transforming enterprise data into a trusted business asset, building scalable Master Data Management (MDM) capabilities, and leading organizations toward data excellence? We are seeking a Master Data Management & Operations Director to establish, lead, and continuously evolve a comprehensive MDM and data stewardship function that supports critical business domains, improves data quality, and drives enterprise-wide data governance adoption. In this role, you will combine strategic leadership with operational execution, overseeing the development of MDM capabilities, stewardship processes, data quality programs, governance frameworks, and cross-functional partnerships. You will play a critical role in advancing data maturity, improving operational efficiency, and enabling trusted data-driven decision-making across the organization. Key ResponsibilitiesMDM Strategy & Capability Development Define and execute the Master Data Management strategy, roadmap, operating model, and adoption framework. Establish scalable MDM capabilities supporting key business domains including Product, Customer, Advisor, Party, Account, Contract, and Reference Data. Develop long-term plans that align data management initiatives with business transformation goals. Drive enterprise adoption of standardized master data practices and governance processes. Organizational Leadership & Team Development Build, lead, and develop a high-performing team focused on: Master Data ManagementData StewardshipData Quality Data Operations Governance Support Establish team priorities, operating procedures, service standards, and performance metrics. Mentor team members and support professional growth and capability development. Foster a culture of accountability, collaboration, continuous improvement, and data ownership.

Data Governance & Stewardship: Establish data ownership models, stewardship responsibilities, decision rights, and accountability structures. Develop governance processes supporting business definitions, critical data elements, hierarchies, reference data, and master data domains. Lead stewardship activities across core business domains and ensure adherence to established standards. Facilitate governance forums and stewardship reviews that drive business engagement and accountability.

Master Data Operations: Oversee day-to-day operations supporting master data maintenance and issue management. Establish repeatable processes for:

Data issue intake
Triage and prioritization
Root cause analysis
Remediation planning
Business escalation
Resolution tracking

Maintain stewardship playbooks, business glossaries, ownership records, and operational documentation. Ensure master data processes remain efficient, scalable, and business aligned. Data Quality & Continuous Improvement Define and implement data quality frameworks, controls, scorecards, thresholds, and monitoring processes. Establish KPIs and domain health metrics that measure data reliability and business trust. Drive improvements in:

Data Accuracy:

CompletenessConsistencyTimelinessUsabilityData Trustworthiness
Lead remediation initiatives addressing recurring data defects and operational inefficiencies.
MDM Platform & Technology Partnership
Partner with technology, architecture, engineering, and implementation teams to support MDM platform initiatives.
Define business requirements for:
Data Models
Matching Rules
Survivorship Logic
HierarchiesWorkflowsGovernance Controls
Support platform implementation, testing, operational readiness, and ongoing enhancement.
Ensure business and operational requirements are incorporated into technology solutions.

Stakeholder Engagement & Change Leadership:

Collaborate closely with business leaders, technology teams, and data stakeholders across the organization.
Lead communication, training, and adoption initiatives supporting governance and stewardship programs.
Build consensus around data standards, ownership responsibilities, and MDM priorities.
Promote organizational awareness of the value of trusted and governed master data.
Reporting & Executive Communication
Develop executive dashboards and reporting that measure:
Data Quality Performance
Stewardship Effectiveness
Governance Adoption
Domain Health
Operational Metrics
Communicate risks, opportunities, adoption progress, and improvement initiatives to senior leadership.
Present strategic recommendations and roadmap updates to executive stakeholders.
Establish governance reporting routines that support accountability and transparency.

Required Qualifications: 8+ years of experience in:

Master Data Management (MDM)
Data GovernanceData StewardshipData Quality Management
Information Management

Related Data Management Functions 3+ years of people leadership experience managing and developing teams.3+ years of experience building, scaling, or operating MDM, governance, stewardship, or data quality programs. Strong understanding of enterprise data management principles and governance frameworks. Experience driving cross-functional initiatives and stakeholder alignment. Excellent communication, leadership, and change management skills.

Preferred Qualifications: Experience establishing a new MDM, Data Governance, or Data Stewardship organization. Experience managing master data domains such as:

Product
AdvisorPartyAccountContractCustomerReference Data
Experience implementing or enhancing MDM platforms and governance technologies.
Experience leading operational data issue management and remediation programs.
Knowledge of financial services, insurance, wealth management, asset management, or distribution organizations.
Experience developing:
Data Quality ScorecardsBusiness Glossaries
Critical Data Element Inventories
Governance Frameworks
Stewardship Playbooks

Key Skills:

Master Data Management (MDM)
Data GovernanceData StewardshipData Quality ManagementData Operations
Information ManagementData Strategy
Data Ownership ModelsData Standards Development
Root Cause Analysis
Data Remediation
Data Quality ScorecardsBusiness Glossaries
Stakeholder Management
Change Management
Process Design
Operational Excellence
Team Leadership
Executive Communication
Enterprise Data Governance

Apply now

Level

ManagerL7

Location

Springfield, MA

Occupation

Computer and Information Systems Managers

Industry

Computer Systems Design Services

Posted

today

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