Senior Manager

Role Responsibilities: Establish and maintain professional executive business relations with clients, distributors and vendors and to ensure a high level of service and client satisfaction Oversee the implementation of effective business practices and ensure operational excellence at all levels to further enhance client satisfaction and advocacy Work directly with the Service Delivery teams and other key leaders in driving new revenues and increasing growth within existing accounts Develop strategic and tactical goals and objectives, review revenues and costs, and coordinate operations throughout accounts Support key initiatives/partnerships designed to advance business goals Manage day-to-day Account Management activities, including strategic planning, development and implementation of appropriate business operations Work with senior management, client representatives, and other resources to administer effective strategies, solutions, and policies consistent with established Company-wide goals and initiatives Serve as the company’s primary point-of-contact for client relations and satisfaction, deliver on client expectations; ensure effective account management, employee performance and productivity Facilitate activities with related department heads and stakeholders, provide leadership to subordinate employees, and ensure client advocacy at all levels of operations Develop management protocols and accountabilities to ensure the timely and thorough execution of sales strategies and ensure coordination and integration with broader corporate goals and objectives