ServiceNow Platform Architect

Responsibilities: Owns the ServiceNow platform architecture roadmap and long-term direction Establishes architecture principles, design standards, reusable patterns, and governance guardrails Evaluates new ServiceNow capabilities and emerging technologies for business value and alignment Leads architecture reviews for implementations, integrations, upgrades, and strategic initiatives Ensures designs align with platform standards and future-state architecture Maintains architecture artifacts and decision records Defines standards for platform configuration, customization, lifecycle management, and debt reduction Provides architecture leadership across ServiceNow modules including CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, and Portal/Intake Establishes data architecture and governance standards to improve data quality and service modeling Drives platform scalability, reliability, performance, security, and overall health Governs enterprise integration standards for APIs, middleware, events, and third-party solutions Collaborates with Enterprise Architecture, Cybersecurity, IAM, Infrastructure, Application, and Data teams for alignment Assesses and mitigates architectural, operational, security, and risk Advises Product Management and technology leadership on platform strategy and complex decisions Translates business requirements into practical, scalable architecture solutions Mentors technical team members and represents ServiceNow in architecture and security forums Serves as escalation point for complex platform challenges Other duties as required

Key requirements: Seven or more years of enterprise technology or architecture experience Four or more years of hands-on ServiceNow platform architecture or senior development experience Strong experience with ServiceNow architecture, configuration, and customization strategy, integrations, and lifecycle management Experience with CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD or related capabilities (preferred) Experience guiding implementation partners and matrixed technical teams (preferred) Strong verbal and written communication Facilitation and stakeholder management Ability to balance business value with technical risk ServiceNow platform architecture JavaScript, HTML, CSS, ServiceNow scripting (4+ years) ITSM, ITOM, HRSD, CSM, SecOps modules (preferred)