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Head of Business Analytics, Business Operations

L7

exl serviceMillbrae, CAtoday

$130 K/Yr

Occupations

General and Operations ManagersBusiness Operations Specialists, All OtherManagement Analysts

Industries

Administrative Management and General Management Consulting ServicesOther Scientific and Technical Consulting ServicesCorporate, Subsidiary, and Regional Managing Offices
Job-ID: 22375
Category: Data Analytics
Location: San Francisco, California, United States
Workplace: Hybrid
Posted: 2026-11-06
Job Role: Business Analytics-Analytics
Experience (In Years): 3-6Job Location: San Francisco, United States
Work Location: San Francisco, CAWork Mode: Hybrid (3 days/week in office)
Salary Range: $130K/Yr - $160K/Yr Base + Annual BonusThe posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. your recruiter will share specifics during the process For more information on benefits and what we offer please visit us at US Careers and Benefits We are seeking hands-on Operations analytics professional to lead the engagement with a focus on Workforce management (WFM). The individual will own capacity planning end to end, from building forecasts and staffing models to turning the results into clear recommendations for senior business and operations leaders. The candidate will also identify and drive operations analytics initiatives and act as primary point of contact between the business and offshore analytics team. The role blends hands-on analytical depth with executive level communication.
Qualifications
Candidate Profile:
  • 5+ years in operations analytics, WFM or capacity planning with 2+ years of leading engagements
  • Advanced proficiency in SQL and at least one analytical programming language, such as Python or R.Experience building dashboards in Tableau
  • Strong analytical and structured problem-solving skills. Strong written and verbal communication, stakeholder management, and consulting skills. Bachelor's degree in economics, mathematics, computer science, engineering, operations research, statistics, or a related quantitative field.
  • Hands-on experience with Claude Code or similar AI coding assistants
  • Financial services, banking, or lending operations experience (collections, servicing, fraud, origination support)
Responsibilities:
  • Capacity Planning and Workforce management
  • Own capacity planning across lines of business: forecasting, workload and productivity assumptions, shrinkage, attrition, hiring and FTE requirements
  • Build and maintain staffing models and what-if scenarios
  • Track forecast accuracy and continuously improve methodology
  • Align plans with WFM, finance, and operations leaders
  • Operations Analytics Initiatives
  • Lead initiatives in performance management, KPI frameworks, agent and channel performance, cost leakage and contact driver analysis
  • Build dashboards and self-service reporting for data driven decisions
  • Apply AI-enables approaches to improve analytics productivity, automation and insight generation
  • Engagement and Team Leadership
  • Support the offshore analytics team: scoping work, setting priorities, reviewing deliverables, and ensuring quality and on-time delivery
  • Manage the engagement plan, status reporting, risks and issues, and governance
  • Coach team members on analytical rigor, storytelling and business context
  • Stakeholder management & Communication
  • Present analyses, risks and recommendations to senior leadership in a clear, decision-oriented way
  • Turn complex outputs into business narratives, executive summaries, and presentations
  • Manage priorities, timelines, and expectations across competing requests
  • Act as a strategic advisor to business leaders, not just a reporting resource
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

ManagerL7

Salary

$130 K/Yr

Location

Millbrae, CA

Occupation

General and Operations Managers

Industry

Administrative Management and General Management Consulting Services

Posted

today

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