PagerDuty Engineer

Key Responsibilities: Own end-to-end Pager Duty platform configuration, including services, escalation policies, on-call schedules, notification profiles, event rules, and integrations. Design and implement alert urgency, routing, and escalation models based on business criticality. Configure time-based routing to prevent non-critical alerts from triggering unnecessary after-hours pages. Implement intelligent alert grouping, deduplication, suppression, and event orchestration. Drive alert-noise reduction across monitoring and infrastructure platforms. Configure event rules for suppression, priority downgrades, deduplication, and alert consolidation. Implement flap detection and consolidation for repetitive CI/service alerts. Configure maintenance-window integrations for automated alert suppression during planned changes. Maintain transparency, reporting, and governance around suppressed alerts. Design and manage on-call schedules, including follow-the-sun coverage and rotation policies. Audit and optimize alert routing to ensure incidents reach the appropriate first responder. Develop and maintain an incident runbook library with diagnostic and remediation procedures. Manage integrations with APM, infrastructure, cloud, scheduler, webhook, and other monitoring platforms. Collaborate with monitoring SMEs supporting tools such as Dynatrace and Sev One. Manage Pager Duty–Service Now integration, including incident creation, updates, and lifecycle synchronization. Troubleshoot alerting and integration issues and perform root-cause analysis.

Required Skills: 8–10 years of relevant experience in Pager Duty, incident management, monitoring, or SRE/operations engineering. Strong hands-on experience with Pager Duty administration and configuration. Expertise in: Services and escalation policies On-call schedules Event rules and event orchestration Alert routing and urgency Alert suppression and deduplication Alert grouping and noise reduction Maintenance windows Incident management and runbooks Experience integrating Pager Duty with Service Now. Experience with monitoring/APM platforms such as Dynatrace, Sev One, or similar tools. Strong understanding of webhooks, APIs, integrations, and event pipelines. Excellent troubleshooting and incident-management skills. Strong communication and collaboration skills.