Deskside Support Engineer
tecezeBoise, ID
Deskside Support Engineer
L5
tecezeBoise, ID4 days ago
Occupations
Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support SpecialistsIndustries
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related ServicesJob Title: Desktop Support Engineer
Location: Boise, Idaho / Onsite
Employment Type: Full-Time
Job Description:
We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support to end users
- Troubleshoot desktop, laptop, printer, and software issues
- Resolve Windows and Office 365-related problems
- Manage user accounts, password resets, and access requests
- Log, track, and update tickets in the ticketing system
- Escalate complex issues to the appropriate teams
- Support hardware installations, upgrades, and replacements
- Maintain documentation of incidents and resolutions
Required Skills:
- Experience in Help Desk or Technical Support
- Knowledge of Windows operating systems and Microsoft OfficeBasic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Active Directory and user account management
- Familiarity with ticketing tools such as Service
- Now or JiraGood troubleshooting and communication skills
Apply now (opens in a new tab)
Level
SeniorL5
Location
Boise, ID
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
4 days ago
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