Special Services Representative
veridaHinesville, GA
Special Services Representative
L3
veridaHinesville, GAtoday
Occupations
Dispatchers, Except Police, Fire, and AmbulancePatient RepresentativesTransportation Workers, All OtherIndustries
Special Needs TransportationServices for the Elderly and Persons with DisabilitiesAll Other Miscellaneous Ambulatory Health Care ServicesTransportation Coordinator This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.
Essential Functions:
- Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
- Assist members with all transportation concerns.
- Maintain accurately entered data.
- Adhere to HIPAA guidelines regarding member confidentiality.
- Maintain an acceptable attendance and tardiness record.
- Schedule standing orders and demand trips using the NET InSight transportation management system.
- Schedule subscription trips to providers according to the Provider Assignment roster
- Maintain professionalism when dealing with medical facilities.
- Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
- Insurance verification for both dialysis and nursing home patients.
- Retrieve messages from the call center for daily appointments.
- Train new employees.
- Assist dispatchers in writing up send-backs.
- Check member files for accuracy in the system.
- Process monthly recertification and attendance verification reports.
Qualifications Required:
Excellent communication skills.
Basic computer and typing skills.
Customer service experience.
Able to work in a busy environment.
Able to work independently or with a team.
Minimum Required Education/Training: High School graduate or equivalent.
Apply now
Level
JuniorL3
Location
Hinesville, GA
Occupation
Dispatchers, Except Police, Fire, and Ambulance
Industry
Special Needs Transportation
Posted
today
To get sharper similar jobs, create your profile using the link below.