Policy Administration Manager
virtual vocationsDenver, CO
Policy Administration Manager
L7
virtual vocationsDenver, COtoday
Occupations
General and Operations ManagersFirst-Line Supervisors of Office and Administrative Support WorkersQuality Control Systems ManagersIndustries
All Other Insurance Related ActivitiesInsurance Agencies and BrokeragesDirect Life Insurance CarriersOverseeing the workload and performance of the Policy Administration and Contact Center teams, the full-time remote Policy Administration Manager will manage team performance, conduct coaching and reviews, and drive continuous improvement in customer experience.
Key responsibilities:
Monitor team performance and conduct performance reviews while providing coaching and development plans
Own workforce management for the contact center, including staffing forecasts and real-time adjustments to meet service level targets
Lead quality audits and implement changes to enhance accuracy and efficiency across policy administration and contact center operations
Required qualifications:
Bachelor's degree in insurance, business, or a related field, or equivalent relevant experience
Seven years of policy administration experience in life insurance and annuities or related fields, with contact center experience preferred
Prior leadership experience in a similar role
Completion of LOMA coursework and possession of an Associate Customer Service (ACS) designation preferred
Advanced knowledge of life insurance industry products and state insurance regulations
Apply now (opens in a new tab)
Level
ManagerL7
Location
Denver, CO
Occupation
General and Operations Managers
Industry
All Other Insurance Related Activities
Posted
today
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