Senior CSM Lead - Premier Accounts & AI Adoption (Remote)
relativitySpringfield, IL
Senior CSM Lead - Premier Accounts & AI Adoption (Remote)
L7
relativitySpringfield, IL2 days ago
Relativity is seeking a Lead Customer Success Manager to own Premier Tier outcomes, blending strategic consulting with internal leadership. You will coordinate the account team and drive AI adoption, change-management, and methodology development across the CSM function. With 7–10 years in customer success or strategic accounts, you will lead executive-level discussions, deliver ROI and business reviews, and shape scalable playbooks that improve revenue retention and expansion opportunities.
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Level
ManagerL7
Location
Springfield, IL
Occupation
Computer and Information Systems Managers
Industry
Custom Computer Programming Services
Posted
2 days ago
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