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Customer Service Supervisor

L4

virtual vocationsNew York, NY5 days ago

Occupations

First-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Passenger Attendants

Industries

Telemarketing Bureaus and Other Contact CentersAll Other Insurance Related ActivitiesInsurance Agencies and Brokerages
Leading the day-to-day operations of the Customer Care team, the full-time Customer Service Supervisor will ensure high-quality customer experiences, manage escalated concerns, and drive team performance while working in a hybrid environment.
Key responsibilities: Leads, coaches, and develops Customer Care Representatives and Specialists, establishing performance expectations and promoting a customer-focused culture Ensures exceptional customer experiences by serving as the escalation point for complex issues and coordinating resources during high-priority situations Monitors daily workload and service levels, reviews customer trends, and implements process improvements based on feedback and operational insightsRequired qualificationsBachelor's degree in Business, Communications, Management, or related field preferred; Associate's degree with 4 years of relevant experience or High School Diploma/GED with equivalent customer service experience required 4+ years of customer service or related experience, with at least 2 years in a leadership or supervisory role Experience in handling escalated customer concerns and complex issue resolution Proficiency in using CRM, case management, and performance reporting tools Strong analytical and problem-solving skills
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Apply now (opens in a new tab)

Level

MidL4

Location

New York, NY

Occupation

First-Line Supervisors of Personal Service Workers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

5 days ago

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