Product Solution Engineer (Fully Remote)

Key Accountabilities: Own and resolve complex L4 support escalations in accordance with SLAs. Create and maintain support documentation, troubleshooting guides, and self-service resources. Analyse support trends and identify automation opportunities to improve operational efficiency.

What We're Looking For: 2–4 years of experience in technical support, product support, or solutions engineering. Strong analytical and problem-solving abilities with practical API, SQL, and debugging skills. Excellent communication and cross-functional collaboration skills with a customer-centric mindset. Partner Company An AI-powered technology environment focused on helping businesses streamline operations, automate workflows, and deliver exceptional customer experiences. A fast-growing, inclusive workplace that encourages ownership, initiative, continuous learning, and knowledge sharing.