Account Specialist - LTL

Responsibilities: Consistent Monday-Friday work schedule, no weekends Communicate daily with both internal and external customers Maintain a high level of activity over the phone and through our CRM system Ability to research, identify and capitalize on profitable opportunities that are presented daily Ability to understand and consult customers in relation to fees, products, and services Ability to troubleshoot and support customers in navigating service disruptions Maintain an ongoing focus on creating positive and supportive customer experiences Ability to establish strong partnership with key executives and decision makers within each customer and territory Ability to collaborate with various support teams including sales and account management Required Knowledge/Skills/Abilities: Previous experience working directly with customers Outstanding collaboration and communication skills at multiple levels Ability to work as a team Exceptional verbal and written communication skills Customer focused and solutions-oriented Commitment to continuous improvement Strong growth mindset with the willingness to learn and be coached Ability to adapt to an equivocal and fluctuating environment Robust prioritization, organization, and time management skills Qualifications/

Education: High School diploma or GEDBachelor's degree in Communications, Business, Marketing, or other business-related fields preferred