Inside Sales Representative

Role Responsibilities: Manage inbound customer calls, providing product guidance, troubleshooting support, and general customer service. Develop strong relationships with existing customers and proactively follow up to understand their needs and identify additional opportunities. Recommend relevant products, accessories, and upgrades based on customer requirements and existing equipment. Conduct warm follow-up calls with customers across various stages of the customer lifecycle, including recent and existing customers. Participate in occasional outbound prospecting and cold-calling initiatives to support broader sales development efforts. Build a strong understanding of the company's product portfolio through hands-on training and ongoing product education. Diagnose customer issues, understand technical problems, and provide clear and effective solutions. Maintain accurate customer and sales activity records while consistently working toward individual and team sales objectives.

Qualifications: 2+ years of experience in a sales, customer service, inside sales, or account management environment. Demonstrated experience working toward measurable sales targets, quotas, or performance objectives. Comfortable communicating with customers by phone and capable of balancing relationship-building with commercial sales activity. Strong problem-solving skills with the ability to learn technical products and confidently explain them to customers. Familiarity with firearms or related products is strongly preferred, whether through professional experience or legitimate recreational experience.