Process Manager - 2nd Shift

This is a business consulting role focused on commercial performance—not IT implementation, systems delivery, or technical project management. Weber Associates is a specialized Sales and Marketing Performance Improvement Company that helps Fortune 500 clients improve revenue growth, sales effectiveness, marketing performance and the customer experience. We are seeking a client-facing Senior Consultant to lead workstreams and deliver high-impact engagements across financial services, healthcare, retail, and telecommunications. You will partner with executives, functional leaders, and frontline teams to solve complex commercial challenges and translate insights into practical recommendations, tools, and activation plans. Demonstrable experience working within sales, marketing, service, customer experience, or go-to-market functions is essential. Redesign sales process (B2B or B2C), define customer and intermediary touchpoints, and create pipeline management or coverage frameworks. Map a customer journey and recommend omnichannel, service, and touchpoint improvements. Build sales playbooks, talk tracks, objection-handling guides, toolkits, and frontline training programs. Assess sales and marketing effectiveness through research, interviews, client workshops, observations, and performance analysis. Create change management and activation roadmaps that help client organizations adopt new processes, tools, and behaviors. Lead client workstreams from initial planning through final delivery, managing stakeholder expectations, timelines, risks, analyses, and deliverables. Develop thought leadership, brand positioning, marketing plans, campaigns, and customer or intermediary engagement strategies. Experience in sales effectiveness, marketing strategy, go-to-market strategy, customer experience, customer journey, revenue operations, or frontline sales consulting. Hands-on experience working with Fortune 500 sales teams, marketing organizations, contact centers, service teams, or customer experience functions. Professional services consulting or agency experience, ideally supporting large, complex organizations distributing via complex distribution channels (e.g., financial professionals, brokers, agents).Experience in one or more priority sectors: financial services, healthcare, retail, or telecommunications. Approximately 5 years of relevant work experience, preferably in a professional services consultancy, strategy firm, or marketing agency. Strong analytical, structured problem-solving, research, writing, organizational, and project management skills. Excellent executive communication, presentation, facilitation, and relationship-building abilities. Advanced proficiency in PowerPoint and Excel; Ability to manage multiple priorities, work independently, and consistently deliver high-quality work in a fast-paced environment. Bachelor's degree in business, liberal arts, or a related field; MBA or relevant master's degree is a plus. Willingness to travel occasionally for client and internal meetings. CRM or ERP implementation or configuration, including Salesforce, SAP, or similar platforms Systems integration, software delivery, technical product management, or IT transformationIT project or program management Roles centered on Scrum, Agile delivery, sprint management, technical requirements, or software development lifecycles Back-office operational roles with limited client interaction or commercial problem-solving Success in this role means consistently delivering exceptional client outcomes, building trusted relationships, identifying opportunities for account and firm growth, and strengthening Weber Associates' consulting capabilities. As you build your career it also means coaching and mentoring junior consultants, providing guidance on project execution, analysis, communication, and consulting skills. It also includes building trusted client relationships and identifying additional opportunities to create value and expand Weber's impact with client accounts. The strongest candidates are equally comfortable leading executive conversations, solving complex business problems, and rolling up their sleeves to produce high-quality work that creates measurable, lasting impact.