Operations Coordinator/ VA (Cleaning Company)

Industry: Home Services Work Mode: Remote- LATAM

Employment Type: Full-Time | Contractor

Target Start Date: March 2, 2026

Compensation: $8–$12 USD/hour (based on experience)

About Us: We are a Cleaning Company. Cleaning is the foundation, with long-term plans to expand into landscaping, lawn care, remodeling, and additional home services. We are an early-stage, fast-growing company operating with high standards and high empathy. The culture values hustle, ownership, accountability, and continuous improvement while maintaining strong team morale.

Role Overview: The Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up. This is a high-ownership role focused on: Speed-to-lead management Customer communication Scheduling & operations coordination Review generation & local marketing presence Supporting and coordinating the cleaning team This is not a task-based VA role, it requires independent decision-making and strong operational judgment.

Key Responsibilities: Lead Management & Conversion Monitor Lead Truffle dashboard throughout the day Respond immediately to new inquiries Convert leads into booked estimates Ensure no missed inquiries across Thumbtack, Google, website, and referrals Customer Experience Respond quickly and professionally to calls, texts, and emails Send invoices within 24 hours of job completion Follow up with new customers within 48 hours Drive 3–5 new 5-star Google reviews per week Handle complaints calmly and solution-oriented Scheduling & Operations (Jobber)Maintain schedule 1–2 weeks in advance Audit daily visits for accuracy (team assignments, duration, notes, travel time)Manage call-offs, rescheduling, weather disruptions, scope changes Ensure accurate clock-in/clock-out tracking Marketing & Brand Visibility Post twice weekly on Facebook and Google Business Profile Engage in local homeowner Facebook groups Drive consistent review generationSOP Development Serve as communication bridge between cleaners and customers Coach privately, praise publicly Uphold quality standards while protecting team morale Team Support Document and improve operational processes Reduce escalations through system improvements